Field Service Representative/ Représentant de

3M possède une réputation de longue date à titre de société engagée envers l’innovation. Nous offrons la liberté d’explorer et encourageons la curiosité et la créativité. Nous acquérons de nouvelles connaissances grâce à des points de vue diversifiés et nous prenons des risques grâce à de nouvelles idées. Ici, vous pouvez mettre votre talent à l’œuvre de façon audacieuse et faire une différence.

**Job Description**:

- Field Service Representative_

3M is seeking a Field Service Representative (FSR) for its Health Care Division team located in Montreal, QC. This position is responsible for providing world class customer service during the provision, return, and servicing of medical equipment inclusive of responding to product inquiries or other identified customer needs. The FSR will interface with customers on a daily basis and is responsible for building, cultivating and maintaining superior customer relationships.

Main Responsibilities:

- Preparation of medical equipment for patient use to include sanitization and disinfection
- Quality control testing
- Preparation for use and transportation of the equipment to and from customer locations
- Learn and operate within the company defined policies and procedures to maintain compliance with the regulated requirements for medical devices
- Prepares, loads & unloads medical equipment into company vehicle following loading/unloading procedures
- Assists accounts in the research and due diligence searches for missing & misplaced medical equipment within customer locations or the service environment
- Basic troubleshooting of product operation to resolve customer concerns
- Maintains vehicle appearance and ensures routine maintenance is completed and recorded as required by policy & procedure.
- Perform basic housekeeping duties within facility to ensure a clean and safe working environment
- Learns and conforms to all work and safety instructions
- Serves as designated facility contact person if required

To set you up for success in this role from Day 1, 3M requires (at minimum) the following qualifications
- High school diploma or equivalent
- Two (2) years of customer service experience
- Possess and maintain a valid driver’s license and pass annual abstract (must provide)
- Ability to work extended hours including evenings, weekends and participate in on-call duties as required

Additional qualifications that could help you succeed even further in this role include:

- Self-motivated, detail oriented, and organized
- Two (2) years of professional experience in a related field (repair technician, customer service, etc.)
- Effective communication skills
- Able to maintain confidentiality and discretion in business relationships

Travel: In this role, you will be required to travel to customer locations in the territory. A valid driver’s license and provision of a clear Driver’s Abstract Report is required.

Relocation: Not authorized

What We Offer:

- Comprehensive Benefit Plan, RSP plan, Stock Purchase Plan, Incentive Plan, and Defined Contribution Pension Plan
- Paid time off over the winter holidays
- Health & Wellness subsidies
- Individual Development Plan and Tuition Reimbursement Program

We work to reflect the diversity of our global customers, suppliers and channel partners, and build on each individual employee’s abilities.

At 3M, we know that inclusion is the key to unlocking the power of our diversity. An inclusive culture is one that supports and appreciates differences, and provides fair and equal opportunities for everyone. It’s a place where people realize they are respected for their whole and unique selves, and that they belong. Inclusion leads to engagement, which in turn fosters the collaboration, creativity and innovation that drive long-term growth - for 3M as well as for our people and our teams.
- Représentant de Service_

3M est à la recherche d’un représentant de service sur terrain pour son équipe de la Division des soins de santé située à Montréal, au Québec. Le titulaire de ce poste est chargé de fournir un service client de classe mondiale lors de la livraison, du retour et de l’entretien de l’équipement médical, y compris en répondant aux demandes de renseignements sur les produits ou à d’autres besoins identifiés des clients. Le représentant de service sur terrain sera en contact avec les clients sur une base quotidienne et sera chargé d’établir, de cultiver et de maintenir des relations supérieures avec les clients.

Principales responsabilités:

- Préparation de l’équipement médical pour l’utilisation par les patients, y compris l’assainissement et la désinfection
- Essais de contrôle de la qualité
- Préparation pour l’utilisation et le transport de l’équipement vers et depuis les sites des clients
- Apprendre et opérer dans le cadre des politiques et procédures définies par l’entreprise afin de maintenir la conformité aux exigences