Store Manager

**MB Country Living is expanding to WATERDOWN**

Join our team - _where we feed the things you love_

Are you a dedicated, customer-oriented individual with a passion for retail? Are you a strong leader and delegator with a commitment to executing with excellence? If your answer was “yes”, then you belong with us

**You Are**:

- **Able to focus on the greater goal **- ongoing maintenance that requires continuous follow up doesn’t stress you out, you see how taking care of the details adds up to complete the big picture.

**-Force Multiplier**:

- you make your team stronger through coaching, directing, mentoring, and leading by example.
- **Willing to learn something new every day **- whether that be additional product or processes knowledge or remembering your customers’ names and needs.
- **An innovator**- you’re always looking to identify opportunities to enhance your store and your connection with the community.
- **Attentive to logistics **- you pay attention to selling patterns in order to ensure your store is appropriately stocked with the necessary product. You can learn to anticipate customers’ needs based on seasonality and market trends, adjusting ordering and min/max quantities to accommodate demand.
- **Not afraid of the tough conversations**- you work closely with your team, but still review performance and productivity from the perspective of the business, able to deliver coaching and corrective action as needed.

**Responsibilities Include but are not limited to**:
**Customer Service**
- Provide world class customer service according to MB standards - listening actively and communicating in a straightforward manner to ensure high level satisfaction through excellence in service and follow up.
- Approaches the business with an ownership mentality.
- Communicate consistently with Retail Operations to discuss planning, budgeting, promotions and advertising campaigns, and opportunities to improve the organization overall.
- Partners with other leadership in the store to deliver on operational and sales targets.
- Deliver exceptional level of presentation through maintaining MB standards of cleanliness and merchandising; both with planograms and free flowing with established merchandising standards.
- Utilize high level conflict resolution skills to identify, address, and resolve any customer concerns.
- Anticipate changes in customer demand for particular goods, adjusting ordering amounts as a result.

**Job Knowledge**
- Able to think critically, problem solve, and make decision confidently at a fast pace in high pressure situations.
- Ensure established policies and procedures are followed to minimize safety concerns and product loss due to inventory shrink, theft, etc.
- Create schedules for store staff, maintaining a labour ratio between acceptable and profitable standards. This may include recruitment or dismissal as necessary, with the support of Head Office.
- Utilize daily, weekly, monthly, and annual reports to monitor the performance of the store, reacting accordingly to follow up.
- Actively work with product - able to lift and carry 25kg without restriction, maximizing selling opportunities through stocking, replenishing, rotating, cleaning, assembling, displaying (including price labelling) and merchandising as per MB guidelines.
- Execute reductions, price changes, standard equipment checks, expiry audits, cycle counts, and all other MB routines and processes including administrative/management duties as directed.
- Perform all reporting and administrative duties per MB Standards as required i.e. Incident Reports, Cash Reporting, Health and Safety Audits, Employee Reviews/Corrective Actions, etc.

**General Requirements**
- Ability to work a flexible schedule - a commitment of 50% of weekends is required
- Occasionally required to attend trade shows/fairs to promote products and company, as directed by Head Office

**Why Join Our Team?**
- **We love animals **- spend your days helping improve the quality of life for pets, wildbirds, and so much more
**- Be part of a growing organization **- our company culture combines progressive-mindedness with a simple lifestyle; experience dynamic growth balanced with the relaxation of operating in the beauty of the countryside.
**- Casual dresscode **- jeans are all you need, we provide the rest.
**- Build a connection with the community **- it’s easy to make friends when everyone is so friendly

MB Country Living is a thriving, family-owned retail organization, serving communities across Southern Ontario for the past 50+ years by providing a variety of products for agriculture, pets, hobby farms, and outdoor living to suit any budget. Our service sets us apart; our staff are friendly and knowledgeable, always willing to go the extra mile and building relationships to ensure each guest feels as comfortable visiting us as they would be in the home of an old friend.

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-