Material Customer Service

**Job Location**

Brampton, Ontario CA
**Address**

240 Summerlea Rd (Brampton), Ontario L6T4E6
**Job Category**

Customer Support
**ABOUT US (AND OUR EXCITING FUTURE)**

Menasha Corporation is all about possibilities. Our two businesses, Menasha Packaging and ORBIS Corporation, are leaders in their industries, providing corrugated and plastic packaging products and related services to major global companies.

Our employees make the difference, proving that great ideas, collaboration and quality turn possibilities into success. Working at Menasha Corporation means that your insights provide cutting-edge solutions for our customers. If you like to make things happen and are passionate about what you do, you’re going to want to be here.

Join us and become part of the power behind possible.
- Menasha Corporation is an Equal Opportunity Employer. In compliance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), the company will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective employees and incumbents to discuss potential accommodations with the employer._

Shift Requirements

1st Shift

ABOUT THE OPPORTUNITY

**Position Summary**
Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.**Essential to this Position**

The following duties are normal for this position. The incumbent may perform some or all of these duties however; it is not an exclusive or all-inclusive list. Other duties may be assigned.
- Exciting opportunity to be involved in a growing company and establish outstanding customer relations
- Ensure timely order entry and manage order timelines for assigned customers
- Monitor open orders to advise key stakeholders of possible lead time challenges
- Demonstrate knowledge of products and capabilities to align with customer’s products and objectives
- Receive and respond to customer complaints and process appropriate corrective actions
- Support pricing requests
- Oversee product inventory to assure availability for production and/or distribution to customer; work with management to disposition aging inventory
- Prepare purchase orders for outside materials
- Prepare and review required business reports
- Support continuous improvement initiatives
- Ensures and supports to make sure Food safety, Quality, HACCP and GMP is always followed

EDUCATION / CERTIFICATIONS

**Education Required**
High School Diploma or Equivalent

**Education Desired**
High School Diploma or Equivalent

SKILLS & EXPERIENCE

**Work Experience Required**
At least 2 years relevant experience

ADDITIONAL REQUIREMENTS
- This is a 12-month contract position

ABOUT MENASHA PACKAGING

Join Menasha Packaging where we are all about the power behind possible Menasha is the industry’s largest independent, retail-focused corrugated packaging, display, and merchandising solutions provider. We design, print, and produce customized packaging, high-end graphic displays, merchandising material, and e-commerce packaging, and we provide pack-out, fulfillment and supply chain services to retailers and leading global consumer packaged goods companies.

Menasha Packaging, along with ORBIS Corporation, a reusable plastic packaging and supply chain services provider, are companies of Menasha Corporation, one of America’s oldest private, family-owned manufacturing companies. With a history of innovation spanning more than 170 years, Menasha Corporation is headquartered in Neenah, Wis., and has 100 locations in North America and Europe.

Click here to view our two-minute video that shares a quick glimpse about Menasha Corporation and our future of possibilities.

Join us and become part of the power behind possible.

**Menasha Corporation and its subsidiaries and affiliates are equal opportunity employers. All qualified applicants will be provided with equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or genetic information.