Dispatch Supervisor

**Dispatch Supervisor - Montreal, QC**

**WHY TRIMAC?**

At Trimac we change lives. We build futures for our employees. We believe employees are the backbone to everything that we do.

Our hauls are priceless. They ensure that you and your family have access to valuable necessities that you use in everyday life. Anything from the fuel needed for a cross-country vacation, the paint you used to prepare your new baby's room, or the cement for the driveway of your first home. No matter the role, we know that everyone working with us makes a difference in the lives of others. Here at Trimac, we have a story to tell. We are a company rich in history and with a large presence across North America. So, the question is, are you ready to change a life with Trimac?

**THE ROLE**

**People**
- Select, train and onboard Dispatcher and Load Planners.
- Establish employee schedules to ensure appropriate coverage and service requirements.
- Conduct employee performance evaluations, establishing goals and resolving performance issues.
- Assist and coach Dispatchers in the management of driver performance and relationships.
- Ensure a positive team environment between customers, Driver and Dispatcher.
- Communicate and provide constructive feedback as required.

**Financial**
- Accountable for the financial performance of the business dispatched by their team.
- Ensure achievement of key performance indicators (ie: Revenue mile%, RCR, cost per mile).
- Identify opportunities for increased profitability.
- Support the Area Manager in the development of the budget.

**Customers**
- In conjunction with the AreaManager, participate in weekly service and safety reviews.
- Primary escalation point for service and operation performance issues.
- In conjunction with Service Delivery team, establish communication protocols with customers.
- Order entry, status reporting, exception management, notifications.

**PERKS & BENEFITS**
- Competitive Salary.
- Medical Vision and Dental coverage.
- Life insurance.
- Disability insurance.
- three weeks paid vacation form the start.
- Pension Matching Program.
- Employee and Family Assistance Program.

**EXPERIENCE**
- Minimum three to five years of related experience and/or training.
- Minimum two years management experience.
- Bilingual French/English required.
- Sound knowledge for transportation industry.
- Excellent communication and managerial skills.
- Proficient in Microsoft Office Suite.

**TRIMAC SAFETY COMMITMENTS**
- We make Safety a part of every decision.
- We make Safetypersonal.
- We have the courage to intervene.

Trimac Transportation is an equal opportunity employer that is committed to employment equity. We value a diverse workforce and are committed to hiring practices that are fair and equitable.