Assistant Vice President, Interface Solutions

Assistant Vice President, Interface Solutions

Toronto or Halifax, Canada

**About Citco**

Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.

**About the Team & Business Line**:
Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

As a core member of our Interface Solutions team, you will be working with some of the industry’s most accomplished professionals to deliver award-winning services for complex fund structures that our clients can depend upon.

The AVP will lead a team that require a comprehensive understanding of the fundamentals of data processing and reconciliation (trades, cash and positions) processes with prime brokers and counterparties.

The AVP will be responsible for requesting and following up on all data requests between parties, and insuring that all needed information is obtained on a timely basis. He or she will be responsible to self-manage their workload, drive the team to meet theirs and report on the teams’ deadlines to the Vice President/Senior Vice President, and provide feedback to other departments on availability for the purpose of managing internal and external expectations around world.

As new reconciliations are made available, this team will manage roll out to all existing and new clients. The AVP will be expected to exhibit leadership and give guidance to Team Leads and Senior Analysts and the more junior members of the team. This position will entail supporting all reconciliation systems.

The position will require the ability to effectively building and maintain strong working relationships between CFS and Prime Brokers, Counterparties and Banks.

**Your** Role**:
Supporting Reconciliations
- Collectively, the Reconciliation Support Team is responsible for ensuring that data/file/ statements delivery is established and is flowing as expected when new interfaces are implemented or new clients go live.
- You will work collaboratively with the Strategic Reconciliation Team to establish expected delivery dates, and effectively manage expectations with internal operations staff.
- Serve as an Interface Solutions escalation point for all internal and external clients
- Escalation point for all reconciliation issues where data content discrepancies are encountered. Assist when external interaction is necessary.
- Ensure team deliverables meet necessary quality criteria and internal operations SLAs
- Assist staff with their daily work as need arises
- Act as liaison between the client/counterparties/other Citco offices
- Manage relationship with Integration and operations teams to coordinate client on-boarding projects in line with our standard operating model

Working with Counterparties
- You will drive the Team Leads in pushing improvements in broker data feeds including timing improvements.
- Assist Team Leads in identifying and improving relationships and coordinating monthly meetings with key contacts at brokers/counterparties
- Assist Team Leads in maintaining documentation on what is learned from the brokers in terms of their platforms, the best files per instrument type, and key contacts at the brokers

Tools
- You will participate in POCs to evaluate improvements to reconciliation tools.

Management
- You will participate in the fiscal year end audit process and provide information to internal and external auditors, or other Citco office, in adherence to CFS audit standards.
- Review procedures and recommend solutions in order to improve efficiencies
- Work with internal and external teams to identify and implement process improvement
- Monitor team performance; proactively and reactively ensure sufficient resources are available to meet deliverables
- Ensure implementation of available controls to achieve efficiencies and drive process improvements
- Work with Team Leaders to ensure structured approach is followed for planning personal and team workload distribution
- Proactively keep Senior Management abreast of all material issues affecting the processing of deliverables
- Review the key strengths and skill gaps assessment of the current staff to ensure that Team Leaders are managing and tracking training needs
- Take ownership of ad hoc reporting and operations metric requests from management
- Identify the need for, initiating and management of P1 P2 calls, ensuring standard procedures are followed
- Prepare and conduct staff reviews as well as manage staff progression
- Manage staff time tracking and absence records in the respective admin tools
- Manage the timely collection of performance metrics for MIR/KPI repo