Full Time Customer Experience Manager

2 weeks ago

Victoria, Canada Michaels of Canada, ULC. Full time

Store - VANCOUVER ISLAND-LANGFORD, BC

We're here for the Makers Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Plan and lead the execution of class and in-store events in accordance with Company programs
Lead the omnichannel processes
Manage and execute shrink and safety programs
Assist with cash reconciliation and bank deposits
Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
Assist with the onboarding of new Team Members
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
Serve as Manager on Duty (MOD)
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image; and serves as a role model for others
Acknowledge customers, help locate the product and provide solutions
Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
Manage and execute the shrink and safety programs
Cross train in Custom Framing selling and production
In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Other duties as assigned

Preferred Knowledge/Skills/Abilities

**Preferred Type of experience the job requires**:
Retail management experience preferred

Physical Requirements

Work Environment
Ability to remain standing for long periods of time
Ability to move throughout the store
Regular bending, lifting, carrying, reaching, and stretching
Lifting heavy boxes and accessing high shelves by ladder or similar equipment
If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.

  • Store Manager

    6 days ago

    Victoria, Canada Experience Victoria Full time

    **Job Overview** Experience Victoria is a locally owned tour, transportation, and retail company celebrating the best of Vancouver Island and BC. Our flagship Government St store features locally made products from over 100 artisans, while our Tours and Transportation division connects visitors with authentic Island experiences year-round. Experience...

  • Store Manager

    7 days ago

    Victoria, Canada Experience Victoria Full time

    **Job Overview** **Duties** - Lead and motivate the store team to achieve sales goals and provide outstanding customer service. - Oversee daily operations including inventory management, merchandising, and maintaining store appearance. - Implement effective sales strategies to enhance retail performance. - Manage staff recruitment, training, and development...

  • Management Lead

    2 weeks ago

    Victoria, Canada Moores Clothing for Men Full time

    Come join the leading menswear company in Canada! Be part of a High quality work environment where we promote having fun with customers and staff alike, deliver outstanding customer service with a great positive attitude and work full time and build a career path! Career opportunities with upward promotions start here for career minded team members! If you...

  • Nutrition Manager

    6 days ago

    Victoria, Canada Country Grocer - Esquimalt Full time

    At **Country Grocer Esquimalt**, we’re more than just a grocery store — we’re a gathering place where neighbors connect and locals feel like at home. **Nutrition Manager** who shares that same vision—someone who’s as passionate about guiding people toward healthier choices as they are about making those moments of connection count. In this role,...

  • Full Time Customer Care Associate

    2 weeks ago

    Victoria, Canada Leon's Full time

    Overview: **LOOKING FOR AN AMAZING CAREER OPPORTUNITY?** **WITH CANADA’S MOST SUCCESSFUL HOME FURNISHINGS RETAILER, THERE’S NO LIMIT TO WHERE YOU CAN GO!** Many of our most successful associates joined Leon’s in entry level positions and with hard work, determination and desire they were able to achieve a level of success beyond their imaginations....

  • Full Time Tire Store Manager

    2 weeks ago

    Victoria, Canada Big O Tires Full time

    **Position Overview**: **Key Responsibilities**: - **Manage Day-to-Day Operations**: Oversee the tire and wheel department's daily activities, ensuring smooth operations and high service standards. - **Leadership & Team Development**: Lead, train, and motivate a team of tire and wheel alignment technicians and sales associates. Foster a positive and...

  • Assistant Deli Manager

    7 days ago

    Victoria, Canada Country Grocer - Royal Oak Full time

    **Country Grocer**is looking to welcome a new **Assistant Deli Manager** to our close-knit Royal Oak team. If you're an experienced leader with a passion for guiding your team to customer service excellence, then we want to hear from you! **About you**: - You’re knowledgeable about fine meats, cheeses and fresh ready to go meals - You’re ready to...

  • Full Time Receptionist

    2 weeks ago

    Victoria, Canada Q-Tel Services Ltd. Full time

    Q-Tel has an immediate vacancy for a full time receptionist Hours: Monday - Friday 9-5 Compensation: starting $17-18 per hour dependent on experience; to be reviewed and potentially increased on completion of three-month probationary period. - Quick learner - Reliable & open availability - Comfortable working alone when required - Can lift 50 lbs unassisted...

  • Full Time Barista

    1 week ago

    Victoria, Canada Murchie's Tea & Coffee (2007) Ltd. Full time

    Murchie’s Tea and Coffee is currently looking for full-time enthusiastic, dynamic, and friendly baristas to join our downtown Victoria location. We are enlarging our team, join our downtown team and bring your smile along with your ambitious personality to learn! Key Responsibilities & Duties: - Deliver outstanding customer service - Ability to build up...

  • Assistant Store Manager

    2 weeks ago

    Victoria, Canada Levi Strauss Full time

    Levi Strauss & Co. isn't your typical retailer. We've been pushing boundaries since 1873, inventing the blue jean, redefining khakis, and breaking barriers with size‑inclusive activewear. We champion sustainability and ethical practices. Our brands (Levi's®, Dockers®, Beyond Yoga®) stand for freedom and self‑expression. Assistant Store Manager is an...