Customer Service and Sales Support Representative

2 weeks ago

Toronto, Canada StickerYou Full time

StickerYou is a leading global e-commerce company for custom die-cut products such as stickers, labels, decals, temporary tattoos and more. Our proprietary platform infuses automation technology and creativity to empower anyone to make the best custom products in any size, shape and quantity. Business and consumers can make their marketing, packaging, décor or personal expression professional grade. We believe in the enormous power of customization. We are a smart, creative, and passionate group dedicated to growing the most talented and engaging people in Toronto, Canada. We are a global company utilizing software and advanced digital manufacturing. We proudly make custom products locally. We make what matters stick
**Responsibilities**
- Applies knowledge of all substrates to provide consumer and business customer with recommendations that fit their requirements
- Effectively upsells by asking questions and understanding their needs.
- Expands sales into existing accounts by introducing new products and services and keeping in contact on a periodic basis
- Enters customer data into SalesforceIQ to track accuracy of orders and leads
- Creates customer profile in FreshBooks
- Participates in product testing
- Develops response templates to improve efficiency in responding to common customer issues and questions
- Updates job knowledge by participating in educational opportunities.
- Utilizes knowledge of Adobe to check art files for size, colours, resolution, etc.
- Identifies market potential by qualifying accounts.
- Initiates sales process by scheduling appointments; making initial presentations; understanding account requirements.
- Closes sales by building rapport with potential accounts; explaining product and service capabilities; overcoming objections; preparing contracts.
- Contributes information to market strategy by monitoring competitive products and reactions from accounts.
- Recommends new products and services by evaluating current product results; identifying needs to be filled. Accomplishes marketing and organization mission by completing related results as needed.
- Other tasks as requested by the Sales Manager

**Requirements**.
- Available full time Monday-Friday (9am
- Intermediate knowledge in Microsoft Office, Familiarity with Adobe Creative Suite (bonus)
- The ability and interest to learn about our product solutions, probing for essential customer needs.
- the ability to conceptualize and communicate creative solutions based on our products
- Excellent organization and time management skills - must be able to handle a high volume of customer inquiries including processing orders that includes a mix of managing new and repeat clients.
- Good analytical, creative and practical problem solving skills
- Self motivated and goal oriented while still being supportive of other great people

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