General Manager

2 weeks ago

Courtenay, Canada Staples Full time

**Some of what you will do**

We are seeking a dynamic and strategic General Manager to lead our retail operations team and drive operational excellence. As a General Manager, you will champion our selling model, inspire a customer-first mentality, and foster a culture of continuous improvement. Your leadership will be pivotal in achieving business and financial results, developing talent, and enhancing customer experiences.

**Specifically, you will**
- **Drive Operational and Sales Excellence**:Model and nurture our sales culture to add value for our customers. Oversee all aspects of Brand Standards and implement continuous improvement initiatives.
- **Leadership**:Lead by example and with purpose, motivate and empower your team, and inspire exceptional customer service. Execute day-to-day floor leadership duties, making confident and purposeful decisions.
- **Strategic Vision**:Develop and execute a strategic vision to promote a customer-first mentality within the team. Inspire and work through your entire store team to bring this vision to life.
- **Financial Management**:Achieve business and financial targets by monitoring budgets, analyzing reports, and making informed decisions.
- **Business Development**:Identify and pursue business development opportunities, partner with customers for B2B solutions, and drive sales conversion.
- **People Management**:Manage scheduling, coach and develop talent, recruit top talent, and nurture employee engagement. Create an environment in which you and your team focus on development as a priority.
- **Communication**:Disseminate business communications, initiatives, and results. Act as a change leader and ensure transparency.
- **Health & Safety**:Ensure compliance for all aspects of Health & Safety, Asset Protection (AP), Privacy, and company policies and procedures.

**Some of what you need**
- 3-5 years of experience in a retail management role. Preferably as a General Manager.
- Proven experience with achieving sales and service targets with a customer-centered approach.
- Ability to lead in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.
- Excellent communication and interpersonal skills, people are inspired by your communication.Experience in coaching, developing talent, and managing teams.

**Some of what you will get**
- Associate discount
- Health and dental benefits
- Competitive PTO; Personal Days
- RRSP/DPSP program
- Performance bonus
- Learning & Development programs
- And more...

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