Automotive Service Advisor

2 weeks ago

Belleville, Canada West City Honda Full time

**Overview**
We are seeking a motivated and customer-focused Automotive Service Advisor to join our dynamic team. In this role, you will serve as the primary point of contact for customers seeking automotive services and repairs. Your expertise in automotive repair and exceptional customer service skills will be essential in ensuring a positive experience for our clients while effectively managing their service needs.

**Responsibilities**
- Greet customers promptly and professionally, providing exceptional service from the moment they arrive.
- Assess customer needs by listening attentively and asking relevant questions to determine the required services.
- Provide detailed explanations of recommended services, repairs, and maintenance options to customers.
- Upsell additional services and products based on customer needs and vehicle condition.
- Maintain accurate records of customer interactions, service orders, and payments, including cash handling procedures.
- Collaborate with technicians to ensure timely completion of services while keeping customers informed about the status of their vehicles.
- Follow up with customers post-service to ensure satisfaction and address any concerns or questions they may have.
- Stay updated on dealership promotions, service offerings, and industry trends to provide informed recommendations.

**Experience**
- Previous experience in a customer service role is essential; experience in an automotive dealership setting is highly preferred.
- Strong mechanical knowledge or background in automotive repair is advantageous for effective communication with technicians and customers.
- Proven ability to upsell services and products while maintaining a focus on customer satisfaction.
- Excellent communication skills with a friendly demeanor to foster positive relationships with clients.
- Ability to handle cash transactions accurately and efficiently.
- A passion for the automotive industry combined with a commitment to delivering outstanding service will set you apart in this role.

Join our team as an Automotive Service Advisor and contribute to creating exceptional experiences for our valued customers

Pay: $40,000.00-$50,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Store discount

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

Work Location: In person

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