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Participant Experience Specialist
3 weeks ago
At House of Friendship, we believe in what we are doing. We get out of bed each day to make a difference in our community; to walk with and to serve. We are not happy with the status quo. We get energy from ongoing learning and growth. We lead with passion and believe without a doubt that everyone deserves to belong and thrive. We live and breathe our values of Compassion, Inclusion, Justice, Dignity and Hope. And we have fun
Sounds pretty great, doesn’t it? It is
*** This is a permanent, salaried, full-time (37.5 hours per week) position with paid sick time, personal days, vacation time; group health benefits and defined contribution pension plan.**
**Schedule Monday to Friday, generally daytime hours (8:30am to 4:30pm). Some flexibility required, including occasional weekend rotation shifts.**
**Successful completion of a Police Records Check (Vulnerable Sector)**
**required pre-employment.**
**Key Responsibilities**:
- Identify and collaborate with partners to ensure their presence at ShelterCare aligns with our shared goals and priorities
- Lead expert for the ShelterCare team with respect to onsite service navigation; create tools and templates to ensure partners are well utilized and participants are effectively supported
- Build and maintain strong relationships with partners by establishing open and ongoing communication channels
- Gather feedback and data from community partners, monitor progress towards shared goals, and assess the impact
- Collaborate with partners to coordinate support and promote overall well-being for participants
- Support the case management process when participants move into housing with referrals to community resources and ongoing support
- Assess the needs of the participants (life skill mapping); research, interviews, use data to inform decisions
- In collaboration with participants and the interprofessional team, design and implement life skill programming; create plans, identify resources, collaborate with community partners
- Collect and analyze data to evaluate the program effectiveness; ensure that the programming is meeting the needs of the participants and achieving its goals
- Build partnerships and collaborate with staff, students, community organizations and volunteers to increase opportunities for innovation and positively impact outcomes
- Coordinate with other service providers to provide additional support to participants and collaborate with local businesses to provide job training or other services
- Advocate for participants, working to ensure that their needs are being met and that they have access to the resources and support they need to succeed
- Assess the needs and abilities of participants to determine appropriate activities and interventions
- Plan and implement activities and interventions that promote the physical, emotional, cognitive, and social functioning of participants
- This may include developing individualized action plans, choosing appropriate activities, and leading groups in recreational activities such as games, sports, arts and crafts, music, and more
- Document participant progress and evaluate the effectiveness of the interventions
- Communicate effectively with participants, staff, students, volunteers and other members of the ShelterCare team.
- Responsible for developing and implementing initiatives to enhance student participation (paid and unpaid) in ShelterCare.
- In collaboration with HR, develop a comprehensive student and volunteer engagement strategy for ShelterCare
- In collaboration with HR, responsible for screening, training, onboarding, scheduling, providing support to volunteers within ShelterCare.
- Evaluate the effectiveness of the student and volunteer strategy, through feedback and data collection methods.
- Provide resources and support to students and volunteers to ensure they are positively engaged in ShelterCare
- Develop partnerships and collaborations with other institutions and organizations, with the goal of enhancing student engagement
- In collaboration with the ShelterCare Supervisors, coach student supervisors in order to build their capacity around student mentorship
**Job Specific Knowledge/Skills**:
- Demonstrated ability to work productively with partners/stakeholders to develop programming that is participant centered
- Excellent written and verbal communication skills including demonstrated presentation skills to enable presenting to internal and external audiences
- Skilled in developing programming and documenting approaches
- Experience developing evidence informed programming based on best practice
- Empathetic, non
- judgmental and able to maintain strong professional boundaries
- Experience working with students and volunteers considered an asset
- Knowledge of local community agencies and resources is an asset
- Passion for providing exceptional services to people experiencing trauma, mental health, addiction, poor health, poverty and/or homelessness
- Highly organized, wi
