Customer Experience Specialist

3 days ago

Waterloo, Canada Sweet Lou's Cookies Full time

This is a full-time role with five shifts per week. They can be any day of the week and we schedule respectfully with two consecutive days off, most weeks. It's important to note that shifts are 1 pm to 9 pm or 8:30 am to 5 pm.

Join our amazing team to learn and grow. Gain experience that sets you apart from the crowd. We expect top performers and reward you for your excellent performance.

We provide extensive training, a competitive salary, respectfully schedule, and offer discounted and free food. We care about our staff and our customers.

Check our reviews on Google You can help us to build on our success and gain extremely valuable experience for your resume.

The Customer Experience Specialist role manages the in-store ordering process and delivery services, Uber Eats, Skip The Dishes, and Door Dash.

They will manage the fulfilment of the orders ensuring every order is correct, displayed beautifully in the boxes and/or bags, and provided to the right delivery partner in a friendly, timely manner.

The Customer Experience Specialist ensures the customer service area, inside and outside is always impeccably clean. And, they work closely with the baker to ensure there is enough stock to fulfil anticipated orders.

Store Opening:

- cleans the front of house area -- tables, windows, equipment, and floors
- prepare boxes and bags to fill orders
- connect tablets and printers and test to ensure they are working properly
- assists the baker to get things ready for opening. They will get pans ready for the baker, bring chocolate out, connect equipment, and get cookies from the main freezer area

Delivery Partner Orders
- accept and confirm orders from the tablets
- work with the baker to ensure there are enough cookies to fill orders in the appropriate time
- fill orders and label boxes and bags; each order must be double-checked to ensure accuracy
- greet delivery partners with a smile and give them their orders

In-Store Customer Experience
- Greet customers, and delivery partners with a smile as soon as they enter the store
- Make ice-cream sandwiches
- Clean counters, utensils, freezer, fridge, floors and restroom as needed
- Take out trash

Idle Time
- Decorate boxes, and bags for customers with stickers and hot paper
- Assist baker

Store Close
- Return all equipment to the storage location
- Wash and dry containers, utensils and equipment
- Take out trash

Production
- Organize supplies
- Assist baker to make cookies, organizing and measuring ingredients including flour, sugar, etc.
- Box & Store cookies
- Wash equipment (lifting heavy objects required up to 30 lbs)
- Decorate boxes

**Qualifications**:

- Love customer service and delighting customers
- Attention to detail
- Must be able to lift equipment and inventory (approximately 20-30 lbs max)

**Job Types**: Full-time, Permanent

**Salary**: From $16.50 per hour

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- On-site parking
- Store discount

Schedule:

- Day shift
- Evening shift
- Holidays
- Weekend availability

Supplemental pay types:

- Tips

Application question(s):

- Can you work Mon to Sun, 8:30 am to 9 pm?

**Education**:

- Secondary School (required)

Work Location: In person

  • Customer Experience Specialist

    2 weeks ago

    Waterloo, Canada NDI (Northern Digital Inc.) Full time

    **AT NDI, THE WORK YOU DO HERE MAKES A DIFFERENCE.** Every day, we help shape the future of healthcare. We design and build 3D tracking systems that equip medical devices with advanced spatial navigation technology, delivering greater accuracy, performance, and confidence in procedures where precision is critical. Since 1981, we’ve partnered with leading...

  • Customer Experience Specialist

    6 days ago

    Waterloo, Canada Sweet Lou's Cookies Full time

    This is a part-time role, with 4 hour shifts, 2 to 3 times per week. It's important to note that the shifts are 9 pm to 1 am, and 5 pm to 9 pm. Join our amazing team to learn and grow. Gain experience that sets you apart from the crowd. We expect top performers and reward you for your excellent performance. We provide extensive training, a competitive...

  • Customer Experience Specialist

    2 days ago

    Waterloo, ON NV C, Canada NDI (Northern Digital Inc.) Full time

    AT NDI, THE WORK YOU DO HERE MAKES A DIFFERENCE.Every day, we help shape the future of healthcare. We design and build 3D tracking systems that equip medical devices with advanced spatial navigation technology, delivering greater accuracy, performance, and confidence in procedures where precision is critical. Since 1981, we've partnered with leading OEMs and...

  • Customer Experience Specialist

    3 days ago

    Waterloo, ON NV C, Canada NDI (Northern Digital Inc.) Full time

    AT NDI, THE WORK YOU DO HERE MAKES A DIFFERENCE.Every day, we help shape the future of healthcare. We design and build 3D tracking systems that equip medical devices with advanced spatial navigation technology, delivering greater accuracy, performance, and confidence in procedures where precision is critical. Since 1981, we've partnered with leading OEMs and...

  • Customer Support Specialist, Nfp

    2 weeks ago

    Waterloo, Canada NAVBLUE Full time

    Function Customer Experience - Location - Waterloo, Ontario- Reference - Contract type Permanent- Working time Full-time**Job Summary**: NAVBLUE, an Airbus Company, is seeking a Customer Support Specialist to join our growing team. Reporting to the head of Customer Experience (AMER), the Customer Support Specialist will provide support for NAVBLUE products...

  • Customer Support Specialist, Nfp

    2 weeks ago

    Waterloo, Canada NAVBLUE, Inc. Full time

    **Job Summary**: NAVBLUE, an Airbus Company, is seeking a Customer Support Specialist to join our growing team. Reporting to the head of Customer Experience (AMER), the Customer Support Specialist will provide support for NAVBLUE products that are operationally critical to our customers. Primary support activities will include NAVBLUE N-Flight Planning, with...

  • Student Experience Specialist

    7 days ago

    Waterloo, Canada Renison University College Full time

    Renison University College, affiliated with the University of Waterloo, acknowledges that we live and work on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. Renison is situated on the Haldimand Tract, the land promised to the Six Nations that includes ten kilometers on either side of the Grand River. Respected as an...

  • Customer Support Specialist

    2 weeks ago

    Waterloo, Canada NAVBLUE Full time

    Function Customer Experience Location Waterloo, Ontario Reference Contract type Permanent Working time Full Time **Are you passionate about Aviation? Do you like working with customers from all over the world? Would you like to work in a fun and exciting team?** NAVBLUE, an Airbus Company is currently seeking a Customer Support Specialist to join...

  • Customer Support Specialist

    2 weeks ago

    Waterloo, Canada Earthscape Play Full time

    At **Earthscape**, we create beautiful, innovative custom playground sculptures and structures that inspire children and adults to creatively play. By partnering with some of the most prestigious Landscape Architecture firms in North America, we bring brilliant playground concepts to life. Our award-winning design-build firm is located just outside of...

  • Digital Marketing and Web Experience Specialist

    1 day ago

    Waterloo, Canada Venuiti Full time

    **Job Title**: Digital Marketing & Web Strategy Specialist **Location**: Waterloo, ON **Work Model**: 100% On-site and Permanent Full-time **About the Role** We are looking for a dynamic and versatile Digital Marketing & Web Strategy Specialist to lead our marketing and website initiatives. This is a hands-on role for someone who can own strategy, create...