Team Leader, Distribution Compensation Services

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Are you a team player who enjoys working in a fast paced, changing environment? Are you focused on providing excellent client service to our sales force? Are you independent and self-motivated? Do you enjoy managing people? If yes, consider joining the Distribution Compensation Services team.

This role is responsible for providing a complete range of contracting and licensing services for the Sun Life Financial Distribution advisors.

**This position is accountable for**:

- all contracting, Life and Mutual Fund licensing needs for SLFD advisors;
- executing the directives set forth by our business and compliance partners;
- ensuring people, processes, best practices, and contractual and business rules work in unison to deliver exceptional service; and
- helping to drive our business forward in efficiency and effectiveness.

In this role, you will have up to 11 direct reports. You will work very closely with the other team leaders and managers within Distribution Compensation Services on delivering outstanding service to our advisors.

In this role, you will have considerable interaction with Sun Life Financial Distribution advisors; the district offices; the Regional Vice Presidents; Legal; Compliance; Group Benefits and other teams within Distribution Compensation Services.

**What will you do?**
- Develop, coach and lead contracting and licensing teams members supporting SLFD advisors and staff.
- Respond to contracting/licensing related inquiries from advisors, as well as other individuals and teams within head office, including external business partners;
- Review service standard and workflow management reports, initiating process improvements where necessary;
- Enhance and follow through on audits and controls for contracting and licensing processes; and guidance and decisions on complex and exception situations.
- Leverage technology to improve the team’s performance
- Develop and maintain effective working relationships with internal and external customers, distribution partners and colleagues

**What do you need to succeed?**
- Minimum of 3 years experience managing a production-oriented team
- Superior leadership skills, ability to create win/win solutions with business partners and facilitate cross-departmental teamwork that meets the needs of the business strategy
- Strong negotiation skills
- Proficient in managing service levels and SLAs within an operation
- Strong and proficient knowledge of Excel
- Energetic and enthusiastic with the ability to interact professionally with people at all levels of the company and externally
- A positive attitude with a commitment to high quality service
- Proficient conflict resolution skills
- A keen sense of how to optimize business
- An ability to think outside of the box to come up with creative and new solutions
- Relentless pursuit in improving our client experience

**Assets**:

- Bilingualism (French-English)
- Knowledge of Sun Life individual and wealth administration systems
- Proficient knowledge of Sun Life’s retail products
- Knowledge of Canadian Life and Mutual Fund licensing guidelines
- Sound knowledge of project management techniques, tools and methodologies is an asset

**What's in it for you?**
- 15 vacation days per year
- Flexible Benefits from the day you join to meet the needs of you and your family
- Pension, stock and savings programs to help build and enhance your future financial security
- The opportunity to move along a variety of career paths with amazing networking potential
- Great Place to Work® Certified in Canada and the US.
- Named 2021 “Best Places to Work” by Glassdoor
- Canada Award for Excellence for Mental Health at Work - 2021
- Flexible hybrid work model
- Work and professional development that is united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives
- A friendly, collaborative, and inclusive culture

LI-Hybrid

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

**Salary Range**:
51,100/51 100 - 82,800/82 800

**Job Category**: