Kmc Compensation Specialist

Distributor Services is looking for a bright and enthusiastic individual to join the **DS Knowledge Management Centre **team as a **Compensation Specialist **.

**Responsibilities**
- Conduct all accountabilities in compliance with privacy, legal, and regulatory requirements
- Processing Advisors’ compensation must be completed, reconciled, audited and delivered within critical timelines
- Manage both AWD and non-AWD volumes, with particular emphasis on time-critical functions while maintaining service standards in a high-volume environment
- Responsible for annual tax remittance, amendments and reporting to Revenue Canada (CCRA)
- Ad-hoc complex escalated and time-sensitive compensation business needs and problems with particular emphasis on relationship management, situational communication and solution-oriented responses.
- Communicate clearly and concisely to support problem resolution in the shortest possible timeframe support contact centre inquiries and encourage collaboration between teams, both within Distributor Services and with other Business Units
- Conduct ad-hoc analysis as required, leveraging MS Excel and other tools
- SME for DS Compensation and develop a comprehensive understanding of Company Policy and an in-depth understanding of advisor compensation for all distribution channels
- Participate in projects and assignments; manage the impact that any resulting changes will have on the team’s processes and Advisor/Distributor experience
- Understanding and supporting our partners in Manila (the MBPS team) and working with them to improve compensation processes
- Continuous assessment and improvement of processes to improve service to customers, workflows and identify gaps, assess, log and own process improvements
- Ownership of documentation by Identifying gaps, assessing, logging and owning knowledge management (YODA) documentation updates

**How will you create impact?**

Reporting to the Manager of Distributor Services KMC, this role will be accountable for providing consistent and timely support to our internal and external customers, with a primary focus on managing the compensation administration to advisors across multiple Distribution Channels.

**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone

**What we are looking for**
- Exceptional oral and written communication skills
- Strong mathematical, analytical and problem-solving skills
- Intermediate/advanced MS Excel user
- Organizational and priority management skills with strong attention to detail
- Demonstrated coaching and mentoring skills
- Solution-oriented, demonstrated judgement and decision-making skills
- Proficient with Distributor Services systems (AWD, DSS, FASAT/FASATWeb, Lotus Notes, Resource)
- Strong working knowledge of Distributor Services and DS Compensation policies, procedures and concepts

**What can we offer you?**
- A competitive salary and benefits package.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.

**Our commitment to you**
- **Values-first culture**:We lead with our Values every day and bring them to life together.
- **Boundless opportunity**:We create opportunities to learn and grow at every stage of your career.
- **Boundless opportunity**:We invite you to help redefine the future of financial services.
- **Delivering the promise of Diversity, Equity and Inclusion**:We foster an inclusive workplace where everyone thrives.
- **Championing Corporate Citizenship**:We build a business that benefits all stakeholders and has a positive social and environmental impact.

**#LI-HYBRID**

**About Manulife and John Hancock**

**Manulife is an Equal Opportunity Employer**

**Primary Location**

Waterloo, Ontario

**Working Arrangement**

Hybrid
**Salary range is expected to be between**

$49,575.00 CAD - $82,625.00 CAD

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short