Customer Service-contract Specialist

2 weeks ago

Ottawa, Canada Best Theratronics Ltd. Full time

**Best Theratronics Ltd - Ottawa, ON**

Best Theratronics Ltd. is a Canadian component of TeamBest. Formerly part of MDS Nordion, we became a member of the Best family in May 2008. We manufacture external beam therapy units and self-contained blood irradiators. The team brings with it a diverse range of knowledge from around the world that ensures customers will always have a clear and accurate answer.
TeamBest is driven by one primary goal - to provide the best products and services to customers.

**Customer Service/Contract Specialist**

Reporting to the Manager, Technical Service the incumbent will be responsible for the sale and management of service contracts on a variety of unit types, world-wide. **Service Contracts Specialist**

Responsibilities include:

- Manages Service Contract orders.
- Prepares Quotations, Tender responses and Orders in accordance with company procedures. Negotiates Terms &
Conditions as required.
- Manages & tracks regular Contract requirements and annual invoicing.
- Works with the Technical Support Team to coordinate monthly Service Runs.
- Follows up and negotiates with Customers/Agents/Distributors.
- Maintains Electronic Unit and Customer Databases.
- Participates in Inside Sales activities as directed.
- Cold calling to generate sales leads for service contracts.
- Provides Customer and Sales support to Sales/Marketing, Agents and Distributors.
- Attends to miscellaneous related tasks as required.

**SKILLS AND QUALIFICATIONS**:

- **Normally a College Diploma and 3 - 5 years experience related to Inside Sales & Sales Support.**:

- Past Inside Sales, Order Processing & Management and Contracts Management experience is required.
- Customer interfacing experience required.
- Previous database management experience is highly preferred.
- Experience responding to tenders required.
- Experience directly related to international sales and marketing.
- Knowledge of QAD and Access is preferred.
- Computer literate in Microsoft Excel and Word required.
- Excellent interpersonal and verbal/written communication skills essential.
- Excellent organizational skills and ability to coordinate multiple activities essential.
- Ability to function properly in a fast paced environment.

**Salary**: Up to $55,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Ottawa, ON K2K 0E4: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: In person

  • Customer Service Specialist

    1 day ago

    Ottawa, Canada BWX Technologies Full time

    **BWXT Medical Ltd. **_provides its customers, who conduct life-saving medical procedures for patients around the world, the benefit of decades of experience in the development, manufacturing, packaging and delivery of medical isotopes and radiopharmaceuticals. Headquartered in Kanata, Ontario, BWXT Medical Ltd. employs over 300 highly-skilled people in...

  • Customer Specialist

    1 day ago

    Ottawa, Canada iPro Cellular Full time

    **Customer Relations & Repair Specialist - Join Our Team at iPro Cellular Repair INC!** Are you bilingual, hands-on, and passionate about customer service? iPro Cellular Repair INC, a leading electronics repair company in Ontario, is looking for a **Customer Relations & Repair Specialist** to join our dynamic team! **Key Responsibilities**: - Provide...

  • Contracts Specialist

    3 weeks ago

    Ottawa, Canada Mitel Networks Full time

    By providing any personal data to Mitel (including sensitive personal data) through this website or email addresses provided on this website, you consent to Mitel’s processing and use of your personal data for recruitment purposes and the transfer of your data within Mitel and/or to third parties throughout the world as necessary to process your job...

  • Contracts Specialist

    2 weeks ago

    Ottawa, Canada Mitel Networks Full time

    By providing any personal data to Mitel (including sensitive personal data) through this website or email addresses provided on this website, you consent to Mitel’s processing and use of your personal data for recruitment purposes and the transfer of your data within Mitel and/or to third parties throughout the world as necessary to process your job...

  • Contracts Specialist

    2 days ago

    Ottawa, Canada Mitel Networks Full time

    By providing any personal data to Mitel (including sensitive personal data) through this website or email addresses provided on this website, you consent to Mitel’s processing and use of your personal data for recruitment purposes and the transfer of your data within Mitel and/or to third parties throughout the world as necessary to process your job...

  • Procurement Contract Specialist

    6 days ago

    Ottawa, Canada Robert Half Full time

    Robert Half Management Resources is the worldwide leader in specialized consulting and staffing services for senior-level accounting, finance and business systems professionals.  Our Crown Corporation client seeks a bilingual Procurement Specialist for a six-month contract. In this role you will will manage a wide range of procurement and contract...

  • Procurement Contract Specialist

    2 weeks ago

    Ottawa, Canada Robert Half Full time

    Robert Half Management Resources is the worldwide leader in specialized consulting and staffing services for senior-level accounting, finance and business systems professionals.  Our Crown Corporation client seeks a bilingual Procurement Specialist for a six-month contract. In this role you will will manage a wide range of procurement and contract...

  • Contracts Specialist

    3 weeks ago

    Ottawa, Canada Mitel Networks Full time

    Overview By providing any personal data to Mitel (including sensitive personal data) through this website or email addresses provided on this website, you consent to Mitel’s processing and use of your personal data for recruitment purposes and the transfer of your data within Mitel and / or to third parties throughout the world as necessary to process your...

  • Contracts Specialist

    3 weeks ago

    Ottawa, Canada Mitel Full time

    By providing any personal data to Mitel (including sensitive personal data) through this website or email addresses provided on this website, you consent to Mitel’s processing and use of your personal data for recruitment purposes and the transfer of your data within Mitel and/or to third parties throughout the world as necessary to process your job...

  • Contracts Specialist

    2 weeks ago

    Ottawa, Canada Mitel Networks Full time

    OverviewBy providing any personal data to Mitel (including sensitive personal data) through this website or email addresses provided on this website, you consent to Mitel’s processing and use of your personal data for recruitment purposes and the transfer of your data within Mitel and / or to third parties throughout the world as necessary to process your...