Customer Service-contract Specialist

1 week ago

Ottawa, Canada Best Theratronics Ltd. Full time

**Best Theratronics Ltd - Ottawa, ON**

Best Theratronics Ltd. is a Canadian component of TeamBest. Formerly part of MDS Nordion, we became a member of the Best family in May 2008. We manufacture external beam therapy units and self-contained blood irradiators. The team brings with it a diverse range of knowledge from around the world that ensures customers will always have a clear and accurate answer.
TeamBest is driven by one primary goal - to provide the best products and services to customers.

**Customer Service/Contract Specialist**

Reporting to the Manager, Technical Service the incumbent will be responsible for the sale and management of service contracts on a variety of unit types, world-wide. **Service Contracts Specialist**

Responsibilities include:

- Manages Service Contract orders.
- Prepares Quotations, Tender responses and Orders in accordance with company procedures. Negotiates Terms &
Conditions as required.
- Manages & tracks regular Contract requirements and annual invoicing.
- Works with the Technical Support Team to coordinate monthly Service Runs.
- Follows up and negotiates with Customers/Agents/Distributors.
- Maintains Electronic Unit and Customer Databases.
- Participates in Inside Sales activities as directed.
- Cold calling to generate sales leads for service contracts.
- Provides Customer and Sales support to Sales/Marketing, Agents and Distributors.
- Attends to miscellaneous related tasks as required.

**SKILLS AND QUALIFICATIONS**:

- **Normally a College Diploma and 3 - 5 years experience related to Inside Sales & Sales Support.**:

- Past Inside Sales, Order Processing & Management and Contracts Management experience is required.
- Customer interfacing experience required.
- Previous database management experience is highly preferred.
- Experience responding to tenders required.
- Experience directly related to international sales and marketing.
- Knowledge of QAD and Access is preferred.
- Computer literate in Microsoft Excel and Word required.
- Excellent interpersonal and verbal/written communication skills essential.
- Excellent organizational skills and ability to coordinate multiple activities essential.
- Ability to function properly in a fast paced environment.

**Salary**: Up to $55,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Ottawa, ON K2K 0E4: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: In person

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