Customer Service Representative

1 week ago


Woodbridge, Canada Altium Packaging Full time

The Bilingual Customer Service Representative serves as the primary liaison between Altium Packaging and its customers for all service and delivery related functions. This includes order management, planning (supply and demand), freight coordination, and all corresponding customer communications. In short, the position oversees and ensures the overall customer experience for both sites. This includes a deep understanding of the inventory and production schedule at each facility to maximize service.

JOB SUMMARY:

- JDE Sales Order entry & maintenance
- Syteline Sales Order entry & maintenance
- Communicate order production and delivery status to multiple customers
- Develop and maintain transportation schedule for multiple carriers
- Communicate transportation schedule to freight carriers and plant warehouse teams
- Work with plant operations team to develop production schedule based on existing customer orders and customer forecasts for each location
- Field and acknowledge customer quality complaints, and work with Operation team to facilitate communications on plant findings and resolution.
- Shipping verification
- Invoicing verification
- Generate Credit Memos when needed
- Fluidly bilingual in English and French
- A highly communicative person with excellent problem solving abilities
- Prior manufacturing experience is desired
- Two years prior customer service experience is required
- Knowledge of MS Office is required
- Ability to prioritize and multi-task

Pay: $24.00-$26.00 per hour

**Benefits**:

- Company events
- On-site parking
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Overtime

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Woodbridge, ON L4L 8Z7: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (required)
- Account management: 2 years (required)



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