Business Operations Manager

**Position**:Business Operations Manager**

**Company**:Client**

**Client Location**:Northern GTA**

**Work Location**:This is an in-office role. Our client believes in the power of in-person collaboration to foster a strong team culture.**

**Reports to**: General Manager

**Supervises**: Staff

**Has Contact with**: Warehouse, management, international HQ & staff

**Estimated Start Date**: As soon as possible

**Job Type**: Full Time

**Compensation**: Competitive

**Experience**: Bachelor’s degree. Office management and financial/analytical reporting experience supporting an executive team. Strong communication skills and customer service oriented. Experienced in financial management functions. Familiarity with SAP B1 and general IT skills are an asset.

**Languages**: Fluent in English. French is an asset.

**Company Profile**

HR Options is recruiting for a long-standing, reputable global company based in Europe. The client is looking for an individual who will not only support business operations in Canada, but who will grow with the company, help build relationships and contribute to a high level of customer satisfaction. The Canadian operations are small, but fit within a global context with headquarters in Europe and an established presence in Canada and the U.S. The Business Operations Manager must be comfortable in a small, “all hands on deck” office environment, and have the ability to balance this with established HQ strategies and procedures.

**Position Summary**

The Business Operations Manager will:

- Work in tandem with the General Manager to fulfill strategic objectives
- Ensure that the office has the adequate and suitable resources to complete its activities (e.g. supplies and equipment).
- Be responsible for office organization and administration, including but not limited to managing file systems and databases, organizing meetings and company events, ensuring health and safety and other policies are up to date, etc.
- Supporting the processing of invoices and collecting payments when needed.
- Stepping in for colleagues when they are on leave or vacation.
- Managing the maintenance of common areas such as front reception and the training center.
- Respond to customer, partner and headquarter inquiries, providing timely and informative follow-up as a result of becoming knowledgeable of the company’s products and services.
- Manage and maintain relationships, mainly with suppliers, landlords, service providers (mobile phone, etc.) and headquarters, effectively handling any problems in a professional and resourceful manner.
- Attend meetings with senior management and act as a liaison between Canada and headquarters, keeping all stakeholders informed regularly via updates and reporting.
- Motivate and be a resource for staff, providing company updates and supporting sales, the warehouse and marketing with any internal requests and time-sensitive tasks.
- Carrying out daily, recurring, and ad hoc financial management tasks as required by management.
- Supporting sales with statistics and reports.
- Identify and assess gaps in office operations and implement missing procedures and processes.
- Assess staffing requirements and provide recommendations to management.
- Perform other job duties as assigned by management.

**Education/Experience**
- University degree is preferred
- Proven hands-on experience as business/office manager or relevant role
- Highly self-motivated, positive presence, ability to work independently
- Excellent organizational and leadership skills
- Outstanding communication and interpersonal abilities
- Excellent knowledge of MS Office (particularly Excel), databases and information systems
- IT skills such as SAP B1 knowledge is an asset
- High level of organizational skills

Pay: $52,280.64-$118,525.99 per year

Work Location: In person