Bilingual Ncc Operator

2 weeks ago

Mississauga, Canada Allied Universal Full time

Bilingual NCC Operator

**Overview**:
We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions

Start your phenomenal career with Allied Universal today

**Job Title**: Bilingual NCC Operator

**Position**:Full time

**Salary**: $23.00 / hr

**Schedule**: Sunday - Saturday

**Shift**: Various

**Responsibilities**:

- Handle the dispatching process end to end for all alarm response, ad hoc patrols and ad hoc mobile services, that are received in the NCC.
- Act as the liaison between the various monitoring stations and the front line mobile patrol team.
- Interact with all subcontractors as need with respect to mobile services dispatches and ad hoc coverage requests.
- Intake and route all incoming ad hoc coverage requests.
- Responsible for the intake and reporting of all calls that are received on specific customer after hours lines.
- Respond to and handle all alarms generated on the client's remote video monitoring (RVM) units.
- Handle all general incoming phone calls.
- Issue critical incident notifications upon receipt of a report of such incidents.

**Skills Required**:

- High School diploma or equivalent
- Strong knowledge of Microsoft Office Suite, Windows-based computers and peripheral equipment, Outllook, Word and Excel
- Superior interpersonal and communication skills over the phone and in person
- Fluent in both French and English languages with the capability to read, write and effectively communication in both languages
- Ability to deal with internal and external customers and perform multiple tasks in a timely, courteous and professional manner
- Must be able to meet deadlines, work independently, take initiative and follow through with requests and details
- Previous experience in a communicates or dispatch role is preferred but not essential

**Benefits**:

- Opportunities for growth and career advancement.
- Comprehensive health and dental benefits.
- Paid training and development programs.

**Disclaimer**:
**Closing**:
**Requisition ID**:
2025-1367680

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