Bilingual Technical Support Representative
1 week ago
**Bilingual (French/English) Technical Support Representative**
**Job Summary**:
**Winnipeg-based CanTalk (Canada) Inc**, a global language telecommunications corporation, has immediate positions available for Technical Support Representatives who are fluent in English and French.
- Receiving Inbound customer service calls.
- Providing excellent customer support for multiple accounts in the requested language.
- Working with internet-based software.
- Identify customers’ needs, clarify information, research the issue and provide solutions and/or alternatives.
**Qualification/ Job Requirements**:
- Must be legally entitled to work in Canada.
- Ability to communicate fluently in both English and French.
- Exceptional Customer Service and active listening skills.
- Must have excellent phone etiquette and professionalism.
- Ability to resolve complex customer inquiries independently or with mínimal supervision.
- Ability to handle multiple tasks at the same time in a fast-paced working environment.
- Must have good proficiency in computers including the ability to type 25-30 wpm.
- Must be able to work with multiple computer and internet-based software.
- Must have strong Organizational and Time management skills.**Availability**:07:00 AM- 11:00 PM (Mon-Sun)
**Job Type**:25-35 hours per week based on call volumes
**Wage Rate**: $11.95/hr
**Training will online via MS teams**
**Training is mandatory for the position.**
**_
Equal Opportunity Employer_**: _All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract._
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