IT Technical Support

2 days ago

Winnipeg, Canada Matrix Labour Leasing Ltd. Full time

Matrix is hiring IT Technical Support for an exciting position with an Industry Leader in Canada. IT Technical Support is responsible for installing, modifying and making minor repairs to computer hardware and software systems. They will resolve tickets representing staff-generated technical requests or problems and troubleshoot technical and process issues to maintain productivity.

**Responsibilities**:

- Installing, modifying and making minor repairs to computer hardware and software systems.
- Resolve tickets representing staff-generated technical requests or problems.
- Troubleshoot technical and process issues to maintain productivity.
- Identifying hardware and software solutions.
- Replacing or repairing the necessary parts.
- Providing support in the form of procedural documentation.
- Managing multiple cases at one time.
- Testing and evaluating new technologies.
- Conducting electrical safety checks on equipment.

**Requirements**:

- Degree in computer science or information technology.
- Prior experience in tech support, desktop support, or a similar role.
- Proficiency in Windows/Linux/Mac OS.
- Attention to detail and good problem-solving skills.
- Certification in Microsoft, Linux, or Cisco is advantageous.
- Excellent interpersonal skills.
- Good written and verbal communication.

**About Matrix Labour Leasing Ltd.**:
Matrix Labour Leasing is a full-service recruitment agency specializing in the placement and administration of the skilled trades workforce all across Canada. We have been in business for over nineteen years and have placed over 4,000,000 employment-hours in the Canadian workforce. We have been recognized as one of Alberta Venture’s Fast Growth 50 and as a Leader of Tomorrow by Business in Calgary. As a leader in our industry, Matrix remains committed remaining cutting edge of the Full Service Temporary/Permanent Placement model as well as best in class managed services in Payroll and Back Office Support. We are proud to serve the following industries: Industrial Construction Commercial Construction Oil and Gas Manufacturing Warehousing Hospitality Healthcare Pipeline Construction

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