Customer Service Representative

7 days ago

Westmount, Canada Access Pass Group Full time

**ABOUT US**

We are an established industry leader in a sports related business, supported by an English speaking call center offering sales, customer service, chat and account management services for customers.

Maintaining excellent relationships with all customers includes providing great service guiding customers on their payments options.

Aside from traditional payment methods such as credit cards, cryptocurrency payment options are being increasingly used. Many customers require specialized service from our dedicated cryptocurrency service team to navigate the complexities and learn how to effectively use this payments option.

**ABOUT THE JOB**

Primary responsibility as Cryptocurrency Service Specialist will be assisting clients with basic questions pertaining to cryptocurrency payment options, guiding clients on executing transactions, and troubleshooting difficulties.

Those with excellent computer and typing skills may be tasked with chat in addition to inbound phone service or follow-up calls from client inquiries.

In addition to base salary, there is a fixed bonus payable for each successful interaction with customer.

**ABOUT YOU**

No phone experience is required, however excellent conversational English is required.

Very basic working knowledge of cryptocurrencies is required at a minimum.

**Skills/Qualifications**:

- GOOD CONVERSATIONAL ENGLISH
- Well spoken and personable
- Basic working knowledge of Cryptocurrencies
- Must be able to work weekends. Full time only, 40 hours per week
- 48 hours during busy weeks
- Basic computer skills (Excel, Outlook etc.)
- Good people skills
- Ability to multi-task, good organizational ability and work under pressure during busy times
- Willing to learn and results driven

**Other**
- You will be paid as a contractor/consultant. Discuss in person

**Salary**: From $3,500.00 per month

Additional pay:

- Bonus pay
- Commission pay

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift

COVID-19 considerations:
1. Masks are mandatory
2. Hand Sanitizer dispensers are throughout the office
3. Extra wide desks to allow for proper spacing
4. Limits for kitchen use
5. Dedicated office cleaner to sanitize heavy traffic areas and doorknobs

**Experience**:

- Customer service: 1 year (preferred)

  • Customer Service Representative

    6 days ago

    Westmount, Canada BMO Financial Group Full time

    1299 avenue Greene Westmount Quebec,H3Z 2A6 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Customer Service Representative

    1 week ago

    Westmount, Canada Access Pass Group Full time

    **Time to start a new adventure...** **ABOUT US** We are an established industry leader in a sports related business, supported by an English speaking call center offering sales, customer service, chat and account management services for customers. Maintaining excellent relationships with all customers includes providing great service guiding customers on...

  • Customer Service Representative

    9 hours ago

    Westmount, Canada Access Pass Group Full time

    **ABOUT US** We are an established industry leader in a sports related business, supported by an English speaking call center offering sales, customer service, chat and account management services for customers. Maintaining excellent relationships with all customers includes providing great service guiding customers on their payments options. Aside from...

  • Client Service Representative

    6 days ago

    Westmount, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Représentant Du Service Clientèle Customer

    2 weeks ago

    Westmount, Canada Paysafe Full time

    **WHO WE ARE** Paysafe delivers a full suite of payment solutions. From card issuing to acquiring; from payment gateways to merchant accounts; from fraud and risk to compliance; from digital wallets and mobile to invoicing - we process millions of transactions worldwide and we value our relationships at every point in the process. Paysafe is a global company...

  • Client Service Representative

    6 days ago

    Westmount, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Call Center Representative

    2 weeks ago

    Westmount, Canada Pet Care Montreal Full time

    **Location**:South West Montreal, Canada Les Anges Gardiennes, a well-established pet care company in South West Montreal, is seeking a dedicated and customer-oriented individual to join our team as a Customer Services Representative. As a representative, you will play a crucial role in providing exceptional service to our valued clients and ensuring their...

  • Customer Service Expert

    6 days ago

    Westmount, Canada Park Restaurant Full time

    Ouvert en 2012, le restaurant Park est un acteur clé de la scène gastronomique montréalaise. Constamment classé par Urban Spoon comme l'un des restaurants de la ville dont on parle le plus. Park s'engage à l'excellence en offrant une cuisine biologique, saisonnière et durable à déguster pour le brunch, le déjeuner et le dîner. Nous sommes à la...

  • Client Service Representative

    1 week ago

    Westmount, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Financial Services Representative

    4 days ago

    Westmount, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...