General Manager

Begin at the beginning. Ace Hotel Toronto seeks kind, curious and industrious humans to join our family.

The hotel features guest offerings that are as vibrant, inspired and culturally alive as the city around us. We’ve already got some of the city’s best talent — now we just need you.

The General Manager manages the day-to-day hotel operations in keeping with all corporate and brand standards. This person is responsible for maximizing profitability as well as guest and team member satisfaction. Communicates with hotel owners and corporate offices, as required. This individual ensures the development and execution of strategic sales and marketing initiatives.

**CORE FOCUS & ESSENTIAL RESPONSIBILITIES**
- Approves hotel department budgets, defining and directing changes, as required. Facilitates the preparation of hotel budgets and forecasts for corporate submission and approvals.
- Reviews forecasts, labor reports and productivity reports.
- Direct hotel actions required maximizing profitability, increasing service levels and improving team member satisfaction.
- Ensures hotel implementation and compliance of Ace Group International LLC policies and procedures as well as brand standards.
- Oversees the sales and marketing activity and results.
- Participates in sales and marketing strategy meetings. Participates in efforts to secure business, as needed.
- Leads all hotel team members to ensure overall profit, service and team member satisfaction goals are met or exceeded.
- Speaks with and responds to guests regarding service challenges.
- Facilitates hotel meetings (i.e. Lead Staff; Staff Meeting; All Team Member Meetings, etc)
- Hires, supervises, coaches, disciplines and conducts performance evaluations for department heads and key team members.
- Works with the Revenue Manager to maximize hotel performance.

**SUPPORTING FUNCTIONS**
- Develops the skills and abilities of direct reports.
- Monitors high potential department heads and team member activity and ensures their growth within the company.
- Communicates with hotel owners regarding results and aligning strategic plans for the future development of their hotel.
- Communicates with a variety of corporate departments regarding implementing standards, procedures and policies. Provides feedback on company-wide initiatives.
- Attends industry meetings and participates in industry organizations.
- Participates in and maintains active community relations.
- Participates in and ensures the hotel maintains active college relations.
- Participates in corporate activities and meetings, as requested.
- Travels on behalf of his/her respective Ace Hotel property.
- Inputs and retrieves information from computer systems for file maintenance, correspondence and preparation of forecasts.

**ESSENTIAL QUALIFICATIONS**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to satisfactorily communicate in verbal and written English with guests, leadership, and team members to their understanding.
- Prioritize and organize work assignments, have timely follow up and execution.
- Have superb time management skills.
- Maintain complete knowledge of all hotel services/features and hours of operation.
- Other language, mathematical, and reasoning abilities as outlined below.
- Ability to comply with physical demands as outlined below.
- Knowledge and understanding of Atelier & Ace Culture & initiatives
- Ability to compute complex mathematical calculations.
- Ability to perform critical analyses.
- Excellent presentation skills (written & oral).

**REQUIRED EDUCATION and/or EXPERIENCE**

Four-year college degree required, preferably in hospitality management, business management, or related field. Preferred 5 years minimum experience showcasing successful track record in hotel operations and leadership. Hotel general management experience preferred. Must have a proven track record of successes in achieving revenue and service objectives. Proven ability to recruit, motivate and train a team of professionals.

**LANGUAGE, MATHEMATICAL, and REASONING ABILITIES**
- Ability to understand guests’ service needs & requests.
- Ability to acknowledge guests’ requests in a polite manner.
- Ability to clearly communicate in verbal and written English (additional foreign languages are encouraged and preferred).
- Ability to address and solve problems involving guest and operational issues.
- Ability to compute complex mathematical calculations.
- Ability to act with patience, tact, and diplomacy.

**PHYSICAL DEMANDS / WORK ENVIRONMENT**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The ty