Mobility Technical Specialist

2 days ago

Halifax, Canada NTT DATA Full time

**Technical Specialist - Store Mobility** **Job Summary
**- Provide tier 3 support for CTC retail technology across all banners.
- Evaluate business processes to ensure operational processes and procedures align with support capabilities.
- Ensure business and operational support documentation exists for knowledge sharing.
- Act as the incident or problem coordinator where applicable.
- Lead tasks related to transitioning activities from projects to production in areas of expertise.
- Facilitate training sessions to ensure knowledge transfer and cross training across the support teams.
- Demonstrate strong leadership capabilities.

**Responsibilities**
- Overnight deployments of APKs to our prod environment.
- Assist other project teams in APK deployments and log retrieval.
- Identification of root cause analysis and resolution of incidents reported by the monitoring systems and end users. Analyze incidents data and work with IT team members and business stakeholders to correct the issues.
- Maintain documentation and provide knowledge transfer for other system support analysts.
- Prepare and facilitate training sessions where required.
- Evaluate gaps in process and operational support documentation and implement plan to address the missing information.
- Identify and communicate support requirements and develop troubleshooting and repair processes.
- Act as incident and problem coordinator where required. Facilitate regular meetings and working sessions with IT team members and different business units to address ongoing issues that require further understanding or analysis.
- Project delivery support including but not limited to store construction, hardware rollouts.

**Required Skills and Experience**
- Minimum of 5+ years in IT support environment.
- Experience with SOTI MDM.
- Understanding of the fundamentals of network and server/desktop administration, installations, upgrades, techniques, tools, materials, and equipment.
- Knowledge of processes and resources required to perform analytical and technical tasks on PC systems.
- Experience working with ServiceNow or similar ITSM tools.
- Strong knowledge of Office 365 and Teams.
- Experience with supporting Digital Signage Platforms and Kiosks.
- Good understanding of hardware and networking components.
- Excellent analytical skills and understanding of common business analysis practices
- Ability to learn new concepts in a short timeframe and share knowledge with other team members.
- Ability to create and deliver training sessions.
- Strong commitment to creating and maintaining documentation.
- Exceptional written and verbal communication skills.
- Bilingual (English/French) is an asset.

**Working Conditions**
- Ability to work in a team oriented, fast paced, and energetic environment with a drive to meet and exceed expectations.
- Ability to work on multiple projects/tasks while maintaining strict timelines to deliver results.

**About NTT DATA**

NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

  • Technical Specialist-NOC

    6 days ago

    Halifax, Canada Eastlink Full time

    Posted Wednesday, January 21, 2026 at 3:00 AM Technical Specialist – NOC Designated office: This position is: 100% working from the designated office location. Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative competitive, customer...

  • Technical Specialist-NOC

    2 weeks ago

    Halifax, Nova Scotia, Canada Eastlink Full time

    Technical Specialist – NOC Designated office:Young Tower6080 Young StreetHalifax, NS This position is:100% working from the designated office location. Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative competitive, customer focused...

  • Mobile Release Specialist

    6 days ago

    Halifax, Canada Ubisoft Full time

    Company Description Ubisoft’s 20,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow...

  • Service Technician

    2 weeks ago

    Halifax, Canada National Seating & Mobility Full time

    **Scope** As a Technician, the employee will install, test and repair NSM’s medical equipment, provide instructions to clients on how to properly use their products, further assist customers if they are facing any difficulties when operating their devices either by phone or on site. **Reports to**: Branch Manager **Role and Responsibilities/Essential...

  • Technical Support Specialist

    5 days ago

    Halifax, Canada VMG Strategic Technology Full time

    **TECHNICAL SUPPORT SPECIALIST** We are an IT company based in the Atlantic region specializing in infrastructure design, provisioning, implementation, and support to satisfy the server, network, desktop, and telephony requirements of our clients. We have been in business for more than 15 years and have a broad client group that relies on us as their...

  • 0.5 Education Support Specialist

    1 week ago

    Halifax, Canada APSEA Full time

    **COMPETITION #**: 2025-37 **INITIAL POSTING DATE**:June 11, 2025 **JOB TYPE**: 0.5 (Part-Time), Permanent **LOCATION**: _**Flexible within the Atlantic Provinces**_ **CITY**: Flexible **APPLY BY**:June 21, 2025 at Noon** **SALARY**: In accordance with the APSEA/NSGEU Agreement or APSEA/NBU Agreement **START DATE**:As soon as...

  • Technical Support Specialist

    8 hours ago

    Halifax, Canada ServiceTitan, Inc. Full time

    Technical Support Specialist page is loaded## Technical Support Specialistlocations: Canada British Columbia Remote: Canada Nova Scotia Remotetime type: Full timeposted on: Posted Yesterdayjob requisition id: JR113709We accompany our customers every step of the way, from the moment they partner with us, to the end of their journey. We work hard and...

  • Warehouse Technician

    20 hours ago

    Halifax, Canada National Seating & Mobility Full time

    **About Us** National Seating & Mobility is Canada’s fastest-growing rehab equipment supplier, and we help improve our clients' lives by providing medical equipment solutions for seating and mobility. At NSM, we seek mission-driven team members that can exemplify our HEARTS values: Honour, Excellence, Accountability, Respect, Teamwork and Service....

  • NOC Network

    6 days ago

    Halifax, Canada Eastlink Full time

    A leading telecommunications company in Halifax is seeking a Technical Specialist responsible for maintaining Data and Wireless Mobility networks. This role requires strong communication skills, analytical troubleshooting abilities, and proficiency in MS Word and Excel. The ideal candidate will hold a two-year Data Networking certificate and preferably...

  • Medical Laboratory Technical Specialist- Transfusion Medicine

    3 weeks ago

    Halifax, Canada Nova Scotia Health Authority Full time

    Medical Laboratory Technical Specialist - Transfusion Medicine Req ID: 214631 Location: Central Zone, Halifax Infirmary Robie Street Entrance - QEII Department: PLM Blood Transfusion Service CZ Type of Employment: Permanent Hourly FT (100%) x 1 NSGEU Healthcare Position Posting Closing Date: 21-Jan-26 About the Opportunity The Laboratory Technical Specialist...