Guest Service Representative

7 days ago


Peterborough, Canada Best Western Plus Otonabee Inn Full time

or equivalent experience

**Business Equipment and Computer Applications**:

- Word processing software
- Spreadsheet
- Multi-line switchboard
- Internet
- Central reservation system (CRS)

**Work Setting**:

- Hotel, motel, resort

**Specific Skills**:

- Take, cancel and change room reservations
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Perform light housekeeping and cleaning duties
- Investigate and resolve complaints and claims
- Exchange foreign currency
- Balance cash and complete balance sheets, cash reports and related forms
- Answer telephone and relay telephone calls and messages
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide general information about points of interest in the area
- Follow emergency and safety procedures
- Handle wake-up calls
- Provide customer service
- Assist clients/guests with special needs

**Security and Safety**:

- Criminal record check

**Work Conditions and Physical Capabilities**:

- Fast-paced environment
- Attention to detail
- Standing for extended periods

**Personal Suitability**:

- Effective interpersonal skills
- Flexibility
- Team player
- Excellent oral communication
- Excellent written communication
- Client focus
- Dependability
- Judgement
- Reliability
- Organized

**Other benefits**:

- Free parking available

**Screening questions**:

- Do you currently reside in proximity to the advertised location?



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