Manufacturing - Supervisor, Operations

**Job Title**: Supervisor, Operations
**Department**: Manufacturing
**Business Unit**: Factors Group
**Reports to**: Manager, Operations
**Location**: 1550 United Boulevard, Coquitlam, BC
**Schedule**: Monday - Friday; Afternoon shift - 2:00 pm to 10:30 pm
**Pay Schedule**: Salary
**Organizational Summary**:
Factors Group of Nutritional Companies Inc. is a leading manufacturer of nutritional supplements and other health-building products. We are dedicated to enhancing the wellbeing of our customers - through research, development, and delivery of effective nutritional products. It is our mission to contribute to the lives of our customers, employees, suppliers, and the communities we serve, in a cooperative and sustainable manner.
**Job Summary**:
The Supervisor, Operations is responsible for handling day to day work activities on the shop floor, ensuring the daily manufacturing schedule is delivered smoothly. The job holder monitors the performance and productivity of manufacturing staff ensuring adherence to the Standard Operating Procedures (SOPs) and Good Manufacturing Practices (GMPs) that are in effect, assuring the quality and quantity of product produced. These responsibilities also include taking into consideration the company’s commitment to our seven Core values such as Sustainability (people, the planet, and profit) in the planning and implementation of all actions related to the area of responsibility.

**Responsibilities**:

- Prioritize safety awareness and ensure daily safety-focused practices are implemented. Conduct regular safety audits and lead safety training sessions. Uphold safety standards across all Manufacturing department activities. Strive to minimize the number of safety incidents.
- Oversee, direct, and coordinate Manufacturing team activities to maintain quality, maximize productivity, and minimize costs, and ensure on-time completion of encapsulation, tableting, coating, and blending/dispensing schedule.
- Utilize ERP systems for production tracking, scheduling, and digital documentation. Ensure compliance with quality standards and verify output quantities.
- Support increased production goal by optimizing cost per unit and reducing waste/energy inefficiencies.
- Directly supervise 15-30 employees and handle HR responsibilities including attendance records review, conducting annual performance evaluation and interviews. Provide positive reinforcement, constructive feedback as appropriate.
- Foster teamwork, build relationships, promote a positive work culture, and show compassion and care for employees’ wellbeing. Address and resolve conflicts in a professional and timely manner to maintain a positive working environment.
- Effectively convey information to team members and other departments. Facilitate open and clear communication channels within the organization. Act as a liaison between the manufacturing department and other internal departments as well as external stakeholders.
- Monitor and support staff training encouraging ongoing learning and job mastery, minimize the time taken for new employees to reach full productivity.
- Identify and resolve issues using continuous improvement methodologies and root cause analysis. Strive for constant improvement in all areas of responsibility.
- Ensure that procedures in Manufacturing are being adhered to and that all documentation is being filled out properly. Ensure proper paper flow in the department, check in process check sheets to verify compliance to quality and confirm output quantities for each run.
- Meet with other shift Supervisors and review work scheduled for that shift.
- Follow and adhere to all given instructions including work procedures, Standard Operating Procedures (SOPs) and current Good Manufacturing Practices (cGMP). Adhere and observe all safety policies as outlined in the company policies and training sessions.
- Perform other duties as assigned.

**Requirements**:
Technical
- Post-secondary education in Operations Management, Engineering, or related field preferred (or equivalent experience).
- Minimum 2 years of supervisory experience in manufacturing environment.
- Strong technical aptitude for troubleshooting equipment and processes.
- Good knowledge of GMP and quality systems is an asset.
- Knowledge of Production/Planning scheduling is an asset.
- Effective computer skills required (Microsoft Office).
- An equivalent combination of education and experience may be considered.

Attributes
- Strong verbal and written communication skills
- Possess excellent interpersonal and effective team building skills.
- Able to multitask and prioritize.
- Able to effectively manage conflict and maintain strong employee relations.
- Ability to learn quickly and willing to be hands-on.

**Date of Job Description Completion**: April 10, 2024
**Date of previous Job Description**: March 5, 2019
All Internal applicants will be given priority for consideration for the first five business days that this position is pos