Solutions Specialist

Overview:
Cvent is a leading meetings, events and hospitality technology provider with more than 4,700 employees and nearly 21,000 customers worldwide. Founded in 1999, the company delivers a comprehensive event marketing and management platform for event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business.

The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship -a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. We foster an environment that promotes agility, which means we don’t have the luxury to wait for perfection. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections.

We are looking for Solutions Specialists who are responsible for being an expert on the Cvent Event platform. You will join and support our dynamic, close-knit Client Services department and contribute to our best in-class customer service experience. This is a great opportunity to further your career with our company and develop additional knowledge and skills in advanced technology that is transforming its industry.

Solutions Specialists support our Client Success teams on the on the products and features across the Cvent platform as well as more technically advanced features of the Cvent platform. You will act as a product expert during strategic event set ups, the implementation of new features, training on new and existing features, ongoing troubleshooting, and other strategic needs. In addition to being a product expert, you will be a technical support resource for success teams on calls with clients.

In This Role, You Will:

- Assist in configuring and troubleshooting all types of events in the Cvent platform, including in-person, virtual and hybrid, based on the client’s needs and requirements
- Gather client requests for future releases of the product and collaborate with the technology team on customer requirements
- Collaborate with the Technology team when new functionality is introduced
- Assist clients in the onboarding phase with added features or products, implementing in their accounts and understanding their needs
- Collaborate with Content team to develop and enhance knowledge base articles and client facing documentation
- Train Client Success team on new advanced functionality

Here's What You Need:

- Bachelor's degree with strong academic credentials
- 2-4+ years experience in client-facing roles
- Strong business acumen, ethics and high integrity
- General understanding and/or experience with other Cvent tools is a plus
- Must be articulate, organized, detail-oriented, and have the ability to multi-task in a dynamic, fast-changing entrepreneurial environment
- Excellent communication skills (verbal and written)
- Experience with API/SSO/CRM Integrations are also a plus

**Areas of Expertise Desired**:

- Cvent Event Management -Standard, Express and Flex
- Virtual Attendee Hub
- Abstract Management
- Appointments
- SMM features such as Budget and Meeting Request Forms
- Onsite Solutions such as SocialWall, OnArrival, and LeadCapture
- General understanding of CrowdCompass, Inquisium, the Supplier Network, out-the-box integrations, and other Cvent solutions

As described above, this role requires you to go onsite to assist Cvent customers with their events. Certain Cvent customers are currently requiring that any Cvent employee sent onsite show proof of vaccination against COVID-19. Accordingly, you may need to show proof of vaccination against COVID-19 prior to being sent to any customer event or meeting.

W_e are not able to offer sponsorship for this position._
- Physical Demands_

LinkedIn Remote Type: #LI-Hybrid Indeed Remote Type: WFH Flexible