Customer Representative/ Contact Centre Agent

1 week ago

Nisku, Canada Energy Safety Canada Full time

**Be a part of building a stronger, safer workforce**
- As the national safety association for the oil and gas industry we advocate for worker health and safety
- **.**

Everything we do is guided by our values: trusted, responsive, collaborative, disciplined and proactive. When you join Energy Safety Canada, you are part of a team committed to getting workers home safely every day.

**What is the opportunity**:
Reporting to the Manager or Supervisor, Training Services, this position is responsible for providing exceptional customer service to Energy Safety Canada’s stakeholders which include all students, instructors and clients.

**What will you do**:

- Process Stakeholder Requests: Effectively process all customer requests. Maintains and updates customer data. Follows policies and procedures, as defined.
- Provide Internal Stakeholder Support - Liaise with various departments as required to effectively resolve customer exceptions, escalations and opportunities for improvement. Works on assigned inter-departmental initiatives to support department priorities, as required.
- Certifies classes (as required, task dependent): Input student completion information and adjusts marks or completions, as necessary. Mandatory focus on accuracy. Prints certificates and other pertinent material for the classes. Update’s student and class information on course completions. Filing and organizing class information as it is received and after processing. Follows policies and procedures, as defined
- Other duties as required

**What you need to succeed**:

- 6+ months experience in a Contact Center
- 6+ months experience working in a customer service role
- High school diploma or its equivalency is required
- Computer literate, proficient in MS Office
- Ability to proficiently and fluently use iMIS, D2L, Integrity Advocate or other similar software programs would be an asset
- Strong interpersonal and communication (oral and written) skills required
- Excellent customer service and relationship building skills, with an attention to patience and professionalism required
- Demonstrated ability to work well as part of a team
- Impeccable organizational skills, punctuality, discipline
- Must be able to work in a multi-task environment that is deadline driven and has a high volume of customer interactions
- Comfortable working in a structured environment: lunches and breaks are scheduled to minimize interruption in customer service and response times. Team members are required to be ready to interact with customers with all systems available to take first customer interaction at the beginning of their shift
- Data entry experience with focus on accuracy and troubleshooting an asset

**What’s in it for you**:

- Great Base Salaries
- Full Medical & Dental Benefits
- Paid Vacation
- Flex Days

Energy Safety Canada thanks all applicants for their interest; however, only those selected for an interview will be contacted.

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