Parking Customer Service Representative

6 days ago

Hamilton, Canada REEF Parking Full time

We are currently seeking 2 full time and 2 part time customer service representatives to work at our EFFORT SQUARE downtown Hamilton location.

Hours of operations are Monday - Sunday 8am-8pm; shifts may vary.

**Key Responsibilities**
- Provide exceptional, caring, respectful customer service experiences for all customers.
- Assist and collect payment from all customers with a basic knowledge of POS equipment.
- Assist customers who have validation discount vouchers or monthly passes.
- Provide customers with monthly parking information and instruction pamphlet.
- Lean on Site Supervisor to provide guidance on how to best manage a difficult customer situation.
- Respond to telephone and intercom inquiries as needed.
- Daily site inspections, equipment checks and review supply levels.
- Make parking operation suggestions or recommendations to Site Supervisor.
- Reporting equipment issues or service and repairs needed.
- Monitoring entrance and exit arm gates.
- Activate/Deactivate monthly access cards.
- Cooperate with building and parkade security to improve the safety of the parkade.
- Complete daily revenue and shift reports.
- Deposit all money and tickets as needed at the closes drop safe (as mandated by Site supervisor).
- Ability to work independently and effectively as a team with your supervisor and co-workers.
- Parking stall count, ensuring parking vacancy available.
- Other duties as assigned by Site supervisor.

**What We Want from You**:

- Excellent communication and interpersonal skills
- Excellent customer service skills
- Excellent organizational skills
- Basic math Ability to multi-task
- Computer skills required.
- Hands on working knowledge of parking equipment and related software.
- Able to work and thrive in a fast-paced environment.
- Ability to prioritize tasks in an ever-changing environment.
- Previous experience an asset but not required.

**PHYSICAL DEMANDS**:

- Include walking, sitting, and standing for an extended period of time including up to the entire duration of the shift.

**WORKING CONDITIONS**:

- Work is performed indoors or outdoors for extended periods of time including up to the entire duration of shift.

What We'll Provide (FT only)
- Medical
- Dental
- Vision
- Life and Disability
- Paid Time Off (PTO)

**REEF Technology is an equal opportunity employer, and we value diversity at our company. REEF does not discriminate on the basis of race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status. REEF complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

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