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Parking Site Supervisor

3 weeks ago

Hamilton, Canada REEF Parking Full time

We are currently seeking a full time Site Supervisor to work at our EFFORT SQUARE downtown Hamilton location.

Hours of operations are Monday - Sunday 8am-8pm; shifts may vary.

**What You'll Do**:

- Provide exceptional, caring, respectful customer service experiences for all customers and tenants.
- Ensure location is operated and maintained to company and Effort Trust's standards.
- Daily safety inspections and equipment checks.
- Supervise, schedule and train customer service representatives.
- Must ensure staff and working areas are kept clean, neat, and free from any obstacles.
- Monitor and report to Account management all parking business indicators.
- Communicate parking operation suggestions and recommendations to Account Manager.
- Source equipment vendors and track all service and repairs.
- Maintain and request staff uniforms as needed.
- Prioritize jobs with staff and account manager as needed.
- Activate monthly access cards and program validation tickets.
- Cooperate with building and parkade security to improve the safety of the parkade.
- Ensures staff complete daily revenue and shift reports.
- Balance and ensure daily shift reports match revenues collected.
- Collect and deposit cash daily (as mandated by AM).
- Ability to work independently and in a team environment.
- Be organized and maintain stock of tools, keys and inventory required for staff to perform their jobs.
- Correspondence and communicate professionally with all company departments as needed.
- Dealing with irate customers and solving their issues with the best of their ability as set out in site policy and procedures.
- Computer skills with the ability to create logs and checklists as needed for AM or staff.
- Basic knowledge of parking equipment on site, access card readers, ticket spitters, POS machine, etc.
- Ability to troubleshoot minor equipment repairs.
- Other duties as assigned by manager. These are guidelines and express the minimum expectations, other duties may be assigned.

**What We Want from You**:

- Excellent communication and interpersonal skills
- Excellent customer service skills
- Excellent organizational skills
- Basic math Ability to multi-task
- Computer skills required.
- Hands on working knowledge of parking equipment and related software.
- Able to work and thrive in a fast-paced environment.
- Ability to prioritize tasks in an ever-changing environment.
- Previous experience an asset but not required.
- G License an asset but not required

**Physical Demands**:

- Include walking, sitting and standing for an extended period of time including up to the entire duration of the shift.

**Working Conditions**:

- Work is performed indoors or outdoors for extended periods of time including up to the entire duration of shift.

What We'll Provide
- Medical
- Dental
- Vision
- Life and Disability
- Paid Time Off (PTO)

**REEF Technology is an equal opportunity employer, and we value diversity at our company. REEF does not discriminate on the basis of race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status. REEF complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.