Table Games Manager

**SUMMARY**

Bear Hills Casino will be a new entertainment and hospitality destination in the Maskwacis region of Alberta. Proudly owned by Louis Bull Tribe, Bear Hills Casino will generate revenues for Louis Bull Tribe through excellent service and provide employment and skills development for the Tribe’s members.

The Table Games Manager is critical to the success of Bear Hills Casino and will be responsible for all aspects relating to the table games department.

This position is supervised by the General Manager.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**

The primary purpose of the Table Games Manager is to provide overall leadership to the table games department to ensure financial profitability and regulatory compliance. The Table Games Manager will demonstrate leadership and a professional image to all guests, employees, local community representatives, vendors and governing agencies while maintaining employer standards for guest satisfaction, employee satisfaction, quality assurance and asset protection.

**CORE COMPETENCIES**

a. Leadership

b. Prioritization

c. Administration & Management

d. Analytical and Decisive

e. Critical Thinking

f. Time Management

g. Communication

h. Confidentiality

**ROLE**

This position requires the ability to communicate clearly, deal tactfully and work effectively with Bear Hills Casino management, staff, and patrons. The Table Games Manager must be able to respond or work on any given day.

The Table Games Manager must have the ability to focus on a computer for extended periods of time and may be expected to work extended hours in order to meet the objectives or deadlines of the Employer. The Table Games Manager will be required to work a minimum of 40 hrs per week. Some travel may be necessary.

**Operations**

The Table Games Manager shall:

- Communicate effectively with all employees and external contacts while maintaining a high level of professionalism.
- Be able to work in a fast-paced environment, handling multiple projects while meeting deadlines.
- Exercise tact, diplomacy, and good judgement in a highly confidential and sensitive environment.
- Have a strong work ethic and willingness to take ownership for wide ranging responsibilities.
- Be very dependable, self motivated, well organized, detail oriented and professional with a positive attitude and ability to anticipate needs.
- Perform the job with little or no supervision as well as working as part of a team.
- Be able to work evenings and weekends.
- Be resourceful and able to work pro-actively to assist others when needed.
- Adhere to all Bear Hills Casino Policies and Procedures.
- Consistently report to work on time and prepared to perform the duties of the position.
- Act as a role model within and outside of the Casino.
- Maintain a positive and respectful attitude.
- Communicate regularly with the General Manager about department issues.
- Be flexible and willing to perform duties as workload necessitates.

**DUTIES AND RESPONSIBILITIES**

The Table Games Manager shall:

- Work alongside the General Manager to ensure policies and procedures are followed to achieve profit objectives by assuming responsibilities for business operations, and profit and losses of the table game department.
- Effectively lead the Pit Staff.
- Maintain constant communication between Staff and Management relating to gaming and customer service experience.
- Identify key customers and develop their loyalty and patronage.
- Identify and execute ways to increase profits and cut losses on the table games.
- Identify and execute strategies to successfully market table game play at Bear Hills Casino.
- Provide exceptional customer service and display a responsive and friendly attitude to patrons and team member needs.
- Lead the table games department in this regard.
- Provide feedback and suggestions to upper management.
- Ensure dealer training and efficiency.
- Put in place processes to eliminate financial losses from dealer/pit boss errors or theft.
- Act as a managerial representative and work well with the management team.
- Act as the Manager on Duty from time-to-time at Bear Hills Casino.
- Develop and cultivate strong working relationships with all stakeholders, guests, management, employees, Louis Bull Tribe and the AGLC.
- Build strategic relationships and partner with key industry players, agencies, and vendors.
- Support the management team in planning, budgeting, and executing various projects.
- Schedule and supervise employees, verify timesheets, and assign shift work assignments.
- Maintain Pit Rotations on the gaming floor.
- Use CCTV for investigation of problems that arise on the gaming floor.
- Use facility surveillance cameras in order to prevent theft, damage to property or other crimes relating to table games.
- Conduct and supervise investigations and prepare reports on situations as required and prepare reports for the General Manager.
- Ensure that table games operate according to governm