Relief Pit Manager

As the Pit Manager, you are a vital member of our operational team, leading staff and inspiring them to be their best. If you love being in the heart of the action, working with a dynamic mix of people and delivering premium customer service, this is the opportunity for you. Gateway offers you the opportunity to advance your career in a thriving national company that rewards hard work. The Pit Manager is an experienced and enthusiastic team leader, responsible for table games operations and managing Dealers and Dealer supervisors. This crucial position calls for a solution-orientated professional with sound judgment and the skills needed to ensure smooth and efficient table game operations. As an added bonus, you will work in the heart of the action. We Provide Full benefits package for full-time employees Retirement savings plan Exciting, supportive and fun work environment Family and friends discounts on travel, tech, food, beverage, and fitness Development and training opportunities Key Responsibilities Deliver effective and efficient customer service. Resolve conflicts as they arise to maintain good guest and employee relations. Oversee human resources issues and support staff development initiatives. Manage Tables staff to achieve and maintain a high and consistent level of job performance and customer service. Maintain and review staff schedules and report all shift activity. Generate feedback from Tables staff and communicate feedback to management. Work closely with department managers, staff, and external regulatory authorities to ensure the smooth operation of the gaming floor. Identify opportunities for revenue growth through business proposals. Demonstrate a thorough knowledge of gaming regulatory policies. Supervise and observe Dealers and Dealer Supervisors. What You Bring Minimum three years of gaming experience or dealing a variety of games. At least one year of experience as a Dealer Supervisor. Refined understanding of overall Casino operations Proven leadership and communication skills, both written and verbal. Positive energy and exceptional customer service skills. Working knowledge of word processing software, spreadsheets, email, Internet navigation, and presentation software. Ability to work a flexible schedule and a willingness to work a variety of shifts. Why Work With Us? Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it?s like to be on a team that values your vision, skill and energy. Get to Know Gateway Gateway Casinos & Entertainment Limited (Gateway) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley's Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at www.gatewaycasinos.com. Apply Now Not the right fit this time? Follow us on our careers social media pages Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know. This job posting is for an existing vacancy. Gateway does not utilize any form of artificial intelligence (AI) in the screening, assessment, or selection of applicants. #J-18808-Ljbffr