Customer Care Associate

2 weeks ago

Oakville, Canada Merck KGaA Darmstadt Germany Full time

A career with MilliporeSigma is an ongoing journey of discovery: our 60,300 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others. MilliporeSigma is a business of Merck KGaA, Darmstadt, Germany.

**Your Role**:
At MilliporeSigma, the Customer Care Associate position involves working in a dynamic, fast-paced, high-energy call center, and rewarding team environment focused on delivering a better customer experience. You will be responsible for ensuring each transaction is processed within customer specifications for MilliporeSigma guidelines. As a Customer Care Associate, you must be eager to learn, be respectful, honest & humble, and embrace challenges.
- Resolve requests and inquiries related to orders, shipments, or other customer-related matters and accurately document them.
- Ensure documentation adheres to ISO certifications and is able to withstand Customer-Service related audits when called upon.
- Investigate and record lost or damaged orders, complaints, credit, and/or rebill requests.
- Act as a role model of Millipore's values and best-in-class business practices

**Who You Are**:
**Minimum Qualifications**:

- High School Diploma or GED Equivalent
- 1+ year of customer service experience

**Preferred Qualifications**:

- Associates Degree or higher
- 1+ year of experience in a call center environment
- Able to meet the challenges of a fast-paced, high-energy environment, while maintaining a strong level of professionalism
- Strong interpersonal communication and writing skills, proactive problem-solving skills, and the ability to multitask effectively
- Excellent listening and telephone communication skills
- Highly motivated and organized, with attention to prioritizing incoming tasks
- Multilingual skills (French and Spanish)

**What we offer**: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences.

We celebrate all dimensions of diversity. We believe that it drives excellence, innovation, and human progress. We care about our customers, patients, and our rich mix of people. This diversity strengthens our ability to lead in science and technology.We are committed to creating access and opportunities for all and empower you to fulfil your ambitions. Our diverse businesses offer various career moves to seek new horizons. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to bring their curiosity to life

Job Requisition ID: 257639

Location: Oakville

Career Level: C - Professional (1-3 years)

Working time model: full-time

**North America Disclosure**

**Notice on Fraudulent Job Offers**
Unfortunately, we are aware of third parties that pretend to represent our company offering unauthorized employment opportunities. If you think a fraudulent source is offering you a job, please have a look at the following information.

**Job Segment**:Call Center, Developer, Oracle, Database, Customer Service, Technology

  • Customer Care Representative

    5 days ago

    Oakville, Canada Beachcomber Hot Tubs Full time

    **Customer Care Representative** Are you passionate about people? Are you looking for an exciting career with great learning opportunities? If your answer is “Yes” Here is an opportunity to work as Customer Service Representative with a proud Canadian Employer with a dynamic corporate culture built on the foundation of trust, communication, and...

  • Customer Service Associate

    2 weeks ago

    Oakville, Ontario, Canada Hooper's Pharmacy & Vitamin Shop Full time $35,000 - $45,000 per year

    Company DescriptionHooper's Pharmacy & Vitamin Shop is committed to empowering customers with expert advice, quality products, and personalized solutions for health and wellness. Our team of nutritionists, pharmacists, fitness experts, and natural health practitioners ensures a holistic approach to customized healthcare. We specialize in compounding...

  • Customer Service Associate

    1 week ago

    Oakville, Ontario, Canada Value Village Full time $40,000 - $60,000 per year

    Description Position at Value Village Job Title: Customer Service Associate  Who we are:  As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply...

  • Customer Service Associate

    2 weeks ago

    Oakville, Ontario, Canada Value Village Full time $35,000 - $55,000 per year

    Description Position at Value VillageJob Title: Customer Service AssociateWho we are:As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores...

  • Associate Customer Experience Specialist

    2 weeks ago

    Oakville, Canada USG Corporation Full time

    CGC Inc. is a leading marketer, manufacturer and distributor of gypsum wallboard products, interior finishing material and suspended acoustical ceilings. With locations around the world, CGC and USG have the resources, plants, products, and people to build walls, ceilings, and careers._ **CGC Inc. is currently recruiting an Associate Customer Experience...

  • Customer Care Representative

    4 weeks ago

    Oakville, Canada Mypharmacare Full time

    At CareRx, we are shaping the future of senior care through pharmacy services that make a real difference. As Canada’s trusted leader in specialty pharmacy services for long‑term care, retirement and congregate living communities, we are committed to enhancing the health of Canadians with unique and complex medication needs. Our goal is to improve...

  • Customer Care Representative

    4 weeks ago

    Oakville, Canada Mypharmacare Full time

    At CareRx, we are shaping the future of senior care through pharmacy services that make a real difference. As Canada’s trusted leader in specialty pharmacy services for long‑term care, retirement and congregate living communities, we are committed to enhancing the health of Canadians with unique and complex medication needs. Our goal is to improve...

  • Customer Support Associate

    1 day ago

    Oakville, Canada Nyble Full time

    **About Nyble** If you're looking to join a fast-growing organization with a high potential for professional growth, Nyble is the place for you! Nyble is helping Canadians build a better financial tomorrow. We offer a suite of financial services products to help our customers track their credit scores, build credit history with an interest-free line of...

  • Customer Service Associate

    1 day ago

    Oakville, Canada Value Village Full time

    Customer Service Associate **Who we are**: The Savers family of stores is a for-profit, global thrift retailer offering great quality, gently used clothing, accessories and household goods. Our Rethink Reuse business model of purchasing, reselling and recycling gives communities a smart way to shop and keeps more than 700 million pounds of used goods from...

  • Customer Service Associate

    1 week ago

    Oakville, Canada Savers Full time

    Description Position at Value Village Job Title: Customer Service AssociateWho we are:As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores...