Medical Secretary

Medical Secretary, Diabetes Education Program

(20 hours/week, Permanent)

Who We are:
Langs is a grass-roots neighbourhood-based organization that has become so much more Langs was established as a community development project in 1978 by a group of citizens and service providers concerned about the lack of accessible services in the community. Langs has grown to become a dynamic, respected multi-service organization that uses a community development approach to provide comprehensive health, social and recreational services that are responsive to the changing needs of our community.

What We are Looking For:
We are currently recruiting for a Medical Secretary to join our Diabetes Education Program team for a part-time position, with a possibility of additional contract hours. This role is responsible for providing exceptional service to patients and staff in the course of completing clerical, administrative support and reception duties, including appointment scheduling, chart creation and management, and referral processing.
- Medical Secretary Certificate from a Community College or equivalent relevant work experience
- Two to five years office experience in a health setting preferred
- Work experience as a front-line staff in a busy health care related setting
- Proficient in Microsoft Office Suite, familiarity with Zoom/Teams would be an asset.
- Experience using an Electronic Medical Record, PS Suites and Ocean experience would be an asset.
- Have working knowledge of a multi-line telephone console
- Strong knowledge of medical terminology
- Exceptional Organization and communication skills, verbal and written.
- Pleasant, collaborative demeanor with a service oriented approach.
- Efficient, able to multi-task, strong work ethic.
- Must be able to work evenings.

In this role you will be expected to complete the following tasks:

- Schedule client, specialist and diagnostic testing appointments.
- Prepare, maintain, update, retrieve, track and file charts manually and electronically.
- Complete chart audits on a monthly basis
- To act as the medical secretary for either the diabetes education program or the clinical team(s).
- Support staff with finding appropriate documentation for appointments (clinical connect)
- Maintain electronic referral tracking (Excel and Ocean)
- Prepare referral and consultation letters as directed.
- Maintain an up-to-date resource and referral directory.
- Maintain a system for the waiting list
- Maintain a system to prepare and track third party billing and clinical recovery.
- To contact local pharmacies and physicians to renew prescriptions.
- To compile patient statistics and other information.
- To copy and arrange medical records transfers in accordance with privacy policies.
- Perform reception and photocopying functions in the absence of the receptionist.
- Prepares other promotional materials, displays and participates in community presentations as required.
- Has a good understanding of privacy and confidentiality in a health care setting

What We Can Offer You:
Langs is an organization where people belong. Langs is committed to promoting Inclusion, Diversity, Equity, and Access for all our staff, patients, participants, and volunteers. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Langs strives for an inclusive environment centred on employee wellbeing and supportive leadership.
- Starting Salary of $20.90-$21.28 Hourly
- 3 Weeks paid vacation, with an increase to 4 weeks after 1 year of employment (pro-rated to hours worked)
- 15 Sick/Personal Days per year (pro-rated to hours worked)
- 10 Professional Development days per year(pro-rated to hours worked)
- Enrolment in Healthcare of Ontario Pension Plan (HOOPP)
- Comprehensive Extended Health and Dental Care Plan including a $1000 Healthcare Spending Account.

**Job Types**: Part-time, Permanent

**Salary**: $20.90-$21.28 per hour

Expected hours: 20 per week

**Benefits**:

- Casual dress
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off

Schedule:

- Monday to Friday

**Experience**:

- Medical Secretary: 2 years (preferred)

Work Location: In person