Bilingual Patient Services Clerk

**Position Title**: Bilingual Patient Services Clerk

**Division**: ByWard Clinic Management (BCM)

**Job Status**: Permanent Full-Time (37.5hrs/week)

**Job Reports To**: Medical Registration Services Manager

**Hourly Rate**: $18.46 - $25.08 ($36,000 - 47,953)

**Location**: 316 Rideau St, Ottawa

ByWard Clinic Management operates a busy clinic and offers a comprehensive range of primary and specialized health care services. We are committed to delivering timely, quality, and collaborative assessment, treatment, and health promotion, in a supportive and caring environment that is open and transparent to social, ethnic, and income factors.

**JOB SUMMARY**

Reporting to the Medical Registration Services Manager, the primary role of the Patient Services Clerk is to ensure efficient and effective day to day operations with the reception team to provide excellent service to the patients of the ByWard Family Health Team.

**ESSENTIAL RESPONSIBILITIES**

Under the supervision of the manager, the Patient Services Clerks are responsible for the following:

- Greet and register patients, as per patient registration guidelines;
- Answer multi-line telephone, screen, and provide information/assistance or route caller to appropriate personnel, take messages and deliver to the appropriate personnel.
- Schedule, confirm, cancel, and reschedule medical appointments, for physicians, AHP’s, and/or administration requests;
- Establish and maintain confidential electronic medicals records; ensure accurate patient demographic information;
- Perform entry-level billing and collection;
- Other clinic related duties as required.

**ESSENTIAL QUALIFICATIONS**
- Must be eligible to work in Canada
- Bilingual (French and English) essential;
- Completion of secondary school or equivalent GED and a college program or other specialized courses for medical administration;
- Computer literacy: MS Word, Outlook, EMR;
- Some experience in a medical environment;
- Knowledge of medical terminology an asset;
- Strong attention to detail;
- Excellent communication and customer service skills in a fast-paced environment;

**ACCOUNTABILITY**

Staff are expected to work in a professional manner, demonstrating above average qualities such as courtesy, tact, and judgment with respect to patients, fellow colleagues, and professionals. All staff are expected to work in parallel with the organization’s confidentiality agreement. As a member of our team, you are responsible for bringing issues that affect the smooth operation of the organization, to the attention of your immediate supervisor. It is your responsibility to be up to date with all organizational communication.

**WHAT WE HAVE TO OFFER**:

- A dynamic work environment for those who thrive in a fast-paced setting
- Excellent, benefit plan after a qualifying period
- Competitive wage based on level of experience
- Premium wage when working evenings and weekends
- Collaborative working environment
- Opportunity to learn and grow in your career

**RELATIONSHIPS CONTACTS**(with whom the incumbent comes into regular contact)

Internally: Successful relationships with administration and management within all divisions.

Externally: Successful relationships with patients, representatives, and other clients that present themselves via telephone or in writing. There are no supervisory responsibilities related to this role.

**REPORTING STRUCTURE**(To whom the incumbent reports to for different aspects of their job); The incumbent reports to the Medical Registration Services Manager.

**ADDITIONAL INFORMATION**:

- The clinics are open between **8am-8pm Monday to Friday and from 9am-12pm on weekends**. Must be available to work various shifts between those times.

**CLOSING DATE**:Until position is filled

**Titre du Poste**: Commis bilingue aux services aux patients

**Division**: Gestion de la clinique Byward (GCB)

**Statut du Poste**: Permanent à temps plein (37.5hrs par semaine)

**Le poste relève du**: Gestionnaire d'enregistrement des services médicaux

**Taux horaire**: 18,46$-25,08$ (36,000$ - 47,953$)

**Location**: 316 rue Rideau, Ottawa

Gestion de la clinique Byward gère une clinique très fréquentée et offre une gamme complète de services de soins de santé primaires et spécialisés aux patients inscrits auprès d’un médecin de famille du CSFB. Nous nous engageons à fournir une évaluation, un traitement et une promotion de la santé en temps opportun, de qualité et en collaboration, dans un environnement de soutien et de soins qui est ouvert et transparent aux facteurs sociaux, ethniques et de revenu.

**RÉSUMÉ DU POSTE**

Relevant du Gestionnaire d'enregistrement des services médicaux, le rôle principal du commis aux services aux patients est d'assurer des opérations quotidiennes efficaces et efficientes avec l'équipe de réception afin de fournir un excellent service aux patients de l'équipe de santé familiale ByWard.

**RESPONSABILITÉS ESSENTIELLES**
- Sous la supervision du gestionnaire,