Janitorial Lead Hand

2 weeks ago

Alliston, Canada Compass Group Full time

ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group Canada operating in the business & industry sector. Along with providing IFM services to the Canadian Headquarters of several multi-national businesses, ESFM’s list of clients include household names in the Telecommunications, Entertainment, Pharmaceutical, Gas & Oil, Food Processing and Automotive markets.

ESFM self-performs 80% of all IFM solutions provided to clients. This model creates a consistent hospitality experience for our clients, resulting in higher engagement and productivity from their employees.

**Job Summary**:
Performs administrative tasks, trains team members and oversees overall training activities for custodial associates. Acts as a resource for others due to knowledge of cleaning methods, materials and heavy commercial cleaning equipment.

**Essential Duties and Responsibilities**:

- Update and provide training on use of janitorial equipment, PPE and chemical usage/safety.
- Conduct classroom and hands-on training on customer service, safety, compliance and company policies.
- Assign daily tasks and responsibilities to employees.
- Conduct one-on-one training as needed.
- Copy training material and revise material as needed; conduct administrative tasks as requested.
- Provide feedback on new associates during orientation period; review trainee records to ensure successful compliance.
- Provide recommendations to training coordinator for disciplinary action as appropriate.
- Perform reviews, i.e., monthly safety performance review, in order to ensure compliance with OSHA, Risk Management and other applicable company/federal/provincial/local requirements and policies.
- Perform walk-through building inspections as required.

**Qualifications**:
Think you have what it takes to be part of our **Janitorial Lead Hands**? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role:

- 1+ years Custodial/Janitorial Supervision experience.
- Strong customer service and relationship building skills.
- The ability to make clear quality decisions quickly, under pressure in emergency situations is essential.
- Strong commitment to high level service and quality standards.
- Proficient written and verbal communication skills.
- Demonstrated ability to coach, motivate, develop and lead a team.
- Ability to plan, organize, direct and delegate.
- Ability to work well under pressure and meet deadlines.
- Strong sense of urgency; self-directed.

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