Guest Service Agent

1 week ago

Ottawa, Canada reStays Full time

At reStays, our company is our people. That's why we are dedicated to hiring outstanding individuals and empowering them to unlock their talent and creativity with a career they feel passionate about. We are looking to bring on multiple **Full Time Guest Service Agents** to join our growing team.

Reporting to the Director of Guest Services, the Guest Service Agent has the following roles within the organization:
**Greeting/Welcome/Departure**
- Meet and greet guests upon arrival and register their arrival
- Assign room and provide keys to the guest
- Confirm reservations and other services as required
- In the case of early arrivals, store luggage as required and ensure security of said items
- Receive valuables from guests to be locked in a secure area as required
- Provide general information of available services and products in the city and region
- Provide specific information or make reservations for guests such as tickets for shows, restaurants etc.
- Answer all questions from guests staying or visiting reStays as well as service tenants/condo owners
- Ensure rules and regulations of reStays are being adhered to by all guests
- End of stay, process transactions, confirm payment for services received and ensure keys are returned
- Encourage longer stays, upgrades and/or return visit as applicable

**Customer Service/Reservation/Sales**
- Redirect in-coming calls to the appropriate department as required
- Process potential complaints to the appropriate manager as required
- Receive guests comments and suggestion
- Keep the housekeeping department abreast of all guest changes that will impact their department
- Ensure all common areas are kept clean at all times (jointly with housekeeping)
- Answer questions to in-coming calls to enable and securing room reservations
- Process deposit at time of reservation

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the Hotel. In addition, attendance at all scheduled training sessions and meetings is required.

**Specific Job Knowledge, Skills, and Abilities**
- Professional attitude and behavior (works well within a team, autonomous, dynamic, good interpersonal skills, honest, good sense of initiative, good organizational skills, etc)
- Ability to sell as well as excellent customer service skills
- Committed to service, quality and cleanliness
- Detailed knowledge of restays services available to all guests
- Particular detail to professional appearance, manners, discretion and attitude
- Flexible and not afraid of change
- Excellent Communication Skills - must be able to speak, read & write and understand the primary language(s) used in the workplace, English. French language is an asset
- Works well under pressure
- Speed & accuracy of execution
- Assiduous attendance
- Knowledge of hotel reservation systems and Opera cloud is a big plus
- Understanding of Health & Safety standards as well as hygiene and sobriety standards
- Choo Communities (reStays) is an equal opportunity employer that values diversity and inclusion. We are committed to providing barrier-free and accessible employment practices._ _Choo Communities (reStays)_ _will provide accommodation to people with disabilities upon request throughout our recruitment process._

Schedule:

- Day shift
- Evening shift
- Holidays
- Morning shift
- Weekends as needed

**Experience**:

- Hotel: 2 years (preferred)
- Front Desk: 2 years (preferred)

Work Location: In person

  • Guest Services Agent

    2 weeks ago

    Ottawa, Canada Silver Hotel Group Full time

    **Guest Services Agent** Fairfield Inn & Suites by Marriott Ottawa Kanata is currently looking for a **Guest Services Agents**! The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service. **What We Offer** - Work with like-minded team members...

  • Guest Services Agent

    4 weeks ago

    Ottawa, Canada Germain Hôtels Full time

    Description"What can I do for you?" is your mantraWe're looking for that person who uses his or her curiosity and attentiveness to every encounter every day. This person acts as an ambassador with our guests when they arrive at one of our establishments. The Guest Service Agent informs, greets, and helps generate personalized attention to ensure our guests...

  • Guest Service Agent

    6 days ago

    Ottawa, Canada Holiday Inn Ottawa Airport Full time

    To ensure success as a guest service agent, an individual should be totally customer-centric and have good listening skills. - have good problem-solving skills with attention to details. - have ability to demonstrate effective communication skills and should be extremely well organized and behave in a professional manner. - Willing to take on additional...

  • Guest Service Agent

    2 weeks ago

    Ottawa, Canada Germain Hôtels Full time

    Something new is landing in Ottawa!Alt Hotel Airport Ottawa opens this January, and we’re looking for passionate, welcoming people to join our opening team.Training will begin between January 19th and January 30th 2026 — let’s take off together! "What can I do for you?" is your mantra! We're looking for that person who uses his or her curiosity and...

  • Guest Service Agent

    4 days ago

    Ottawa, Canada Sheraton Ottawa Hotel Full time

    Job description Start Your Journey With Us. Where timeless classics are woven with modern details. Where business meets pleasure. Where even when you're global, you can experience the local. Designed for the independent traveler seeking balance, there's Sheraton, The World's Gathering Place. Sheraton Ottawa Hotel is currently seeking a full-time Guest...

  • Guest Service Agent

    3 days ago

    Ottawa, Canada Homewood Suites Ottawa Airport Full time

    **About Us**: At Homewood Suites Ottawa Airport Hotel, we pride ourselves on providing exceptional service and creating memorable experiences for our guests. Located in the heart of Ottawa, Ontario, our hotel combines comfort, luxury, and personalized attention to ensure every guest feels at home. We are currently seeking a friendly, professional, and...

  • Guest Service Agent

    2 weeks ago

    Ottawa, Canada Days Inn Downtown Ottawa Full time

    To fully support and communicate the Wyndham/Days Inn Culture. - Review Arrivals, Wyndham Rewards guests, In-house guests, Stationary Inventory, etc. - Maintain a strong presence at the Front Desk and throughout the hotel at all times. - Monitor occupancy/rate demand and recommend changes to the Front Office Manager. - Ensure thorough knowledge of all...

  • Guest Service Agent

    1 week ago

    Ottawa, Canada Sandman Hotel Group Full time

    First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our guests. You'll wear many hats-from meeter and greeter to problem-defeater. At Sandman Hotel Group, we recognize this vital role with a competitive compensation package and...

  • Guest Services Agent

    1 week ago

    Ottawa, Canada Bona Hospitality Full time

    **JOB SUMMARY** To work with the Front Office Manager to achieve a motivated, organized and empowered Guest Services Team to provide the level of service and to contribute to the overall profitability of the property; professional work standards and guest care set down in the Standards and Procedures Manual and as defined by the Brand. To ensure adherence...

  • Guest Service Agent

    1 week ago

    Ottawa, Ontario, KVB, Canada Germain Hôtels Full time

    Something new is landing in OttawaAlt Hotel Airport Ottawa opens this January, and we're looking for passionate, welcoming people to join our opening team.Training will begin between January 19th and January 30th 2026 — let's take off together"What can I do for you?" is your mantraWe're looking for that person who uses his or her curiosity and...