Manager or Assistant Manager

12 hours ago

Toronto, Canada Tim Hortons Full time

**Must have QSR Managerial experience. Tim Hortons experience will be preferred**

The Assistant Manager/ Manager position assists in managing all aspects of a restaurant’s operation in order to ensure that Tim Hortons’ standards around people, product, cleanliness, and an Exceptional Guest Experience are fulfilled. The Assistant Manager will also assist in sustaining, directing, and increasing sales growth and profit levels.

**_People Management_**
- Assists the Restaurant Manager in the training and developing existing team members and motivating and encouraging a team to achieve targets
- Provides ongoing performance feedback and conducts and records regular performance reviews
- Communicates with all shifts on a day to day operations and critical areas of focus
- Assists with establishing and enforcing proper security procedures to reduce team member theft and ensure team member and guest safety

**_Operational Management_**
- Assists with ordering of supplies and overall building maintenance and cleanliness
- Displays knowledge of and works in compliance with applicable legislation including, food safety, health and safety, and employment standards
- Is able to enforce and comply with pre-established Tim Hortons operating procedures
- Ensures high standards of guest experience are maintained
- Resolves guest complaints and turns potentially negative situations into positive ones
- Assists Manager in running company-wide incentive programs
- Assists in maximizing team member coverage at all times performs the role of Floor Leadership and works as required in various areas during busy periods to maintain optimal guest service levels
- Manages team member schedules to ensure adequate coverage on all shifts
- Understands the importance of supporting the Manager and presents a ‘unified front’ to all team members

**_Health & Safety_**
- Works in compliance with the occupational health and safety legislation
- Uses or wears personal protective equipment or clothing as required
- Knows, understands and follows safe work practices and procedures
- Reports all injuries/illness, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Owner
- Assists the Restaurant Manager with incident investigations, workplace inspections, and formulating action plans to deal with health and safety deficiencies and for improvement to the restaurant’s health and safety practices and program

**Salary**: From $15.62 per hour

Additional pay:

- Bonus pay

**Benefits**:

- Company events
- Flexible schedule
- Paid time off

Schedule:

- Monday to Friday
- Weekend availability

Application question(s):

- How many years of QSR Manager experience do you have?

**Experience**:

- Tim Hortons: 1 year (preferred)

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