Assistant Wellness Coordinator-part Time

Reporting to the General Manager, the Wellness Coordinator is responsible for the health and wellness of all Residents, as well as providing leadership to all members of the Wellness Team.

DUTIES AND RESPONSIBILITIES

The Wellness Coordinator aides in the ongoing operation of the Retirement Community through the completion of the following duties:
Operations Management

1. Develops and implement assessment plans for each resident ensuring that their health and lifestyle needs are met

2. Promotes, markets and sells the “Signature Service Plan” to all Resident’s

3. Works in coordination with members of the Leadership Team to effective communicate the Resident’s needs and the added services they request through the “Signature Service Plan”

4. Develops staffing patterns to meet the Resident’s needs

5. Co-operates and co-ordinates services with community agencies and other health care providers

6. Provides guidance and act as a resource to Team Members and Volunteers

7. Maintains standards in the community that are within the guidelines of SSL policies

8. Oversees resident care/service needs and levels, and develops appropriate service plans

9. Oversees the operations of all resident services in the community

10. Assists the Wellness Team to develop goals and objectives for the department

11. Sets clear performance goals for the department and communicate them to all Team Members

12. Ensures financial decisions include consideration of the department’s goals and objectives and priorities

Quality Improvement/Risk Management

1. Seeks to continuously improve department services and performance

2. Consults with Team Members and Volunteers to obtain ideas for improving the quality of processes and services

3. Keeps abreast of new trends and best practices in related industry and for seniors

4. Supports Team orientation and continuing education

Job Title: Wellness Coordinator

Reports To: General Manager

Department: Wellness

Author: K Van Dam

Approved By:
Date Created: Jan 2010

Date Revised: October 2016

Human Resources Management

1. Ensures the department staffing levels are appropriate from a competency and skill basis given the need

2. Recruits Team Members, assigns duties and monitors performance

3. Oversees and ensures that all aspects of the performance management and discipline processes are in keeping with SSL policies and legal requirements

4. Conducts monthly meetings with Team Members

5. Facilitates open communication with Team Members through memorandums and monthly meetings

6. Supports Team Members by being visible and available on a daily basis and asking key questions to determine what is needed for them to be successful in their role

7. Ensures that all new Team Members receive an orientation in keeping with SSL expectations and policies

8. Communicates, supports, follows and enforces the corporate Mission, Vision and Values

Commitment to Mission, Vision and Values

1. Effectively articulates and emulates the organizational vision/values with Residents, family, co-workers, Team Members and community partners

2. Ensures that all Team Members understand how his or her work relates to the Community and organizational vision

3. Builds enthusiasm and commitment from Team Members to the mission, vision and strategic objectives

4. Acts to align department goals with organizational strategic direction

5. Adheres to all health and safety policies and procedures related to Team Members and Residents and promotes a culture of safety

6. Develops credibility and trust with leadership team, Team Members, Residents and families in order to lead the department to provide exceptional quality Resident focused services

7. Ensures that decision-making ultimately supports enhancing the quality of life of all Residents

Resident Service Focus

1. Demonstrates a genuine desire to be of help to others

2. Applies a broad understanding of Resident needs to monitor satisfaction and takes corrective action when necessary

3. Develops effective relationships with Residents and professionally works with them to solve problems and ensure Resident needs are met in a manner that supports the corporate mission

4. Anticipates issues that go beyond Resident requests in order to meet their goals and need

5. Looks for creative ways to resolve Resident requests in a way that meets the needs of all stakeholders

Results Driven Focus

1. Strives to meet personal objectives and accepts responsibility for all areas of the job

2. Encourages critical thinking and innovations in problem solving activities

3. Secures the resources and supports required to accomplish goals through negotiation and influence

4. Sets departmental goals as well as the programs and processes required to achieve them

5. Provides specific performance feedback, both positive and corrective, on an on-going basis dealing firmly and promptly with performance problems

Leadership

1. Builds teams that are founded on p