Account Lead

**Account Lead - Workers Compensation**

CBI Health is Canada’s leading community healthcare provider, and our passionate team is at the heart of what we do. Every day, our 13,000 staff make a meaningful difference in our clients’ lives as we live the core values that define us: heart, respect, reliability, teamwork and innovation. Along with mentoring and continuous learning opportunities to help advance your career, we are building a culture of inspiration, recognition and celebration for the meaningful work our team does every day, all across the country. Join the new CBI Health and find where your better begins.

**About this opportunity**

The Account Lead, Workers Compensation reports to the National Director, Category Management, Worker Compensation and will be working in partnership with Regional Leaders, Operations, National Service Organization, and Corporate Services with a focus on managing existing client contract performance, and engaging and increasing market share with existing clients.

**Take an inside look at what you’ll do each day**:

- Build and foster strong relationships with clinical team members and external stakeholders, including clients, funders/case managers, physicians, and employers, to ensure high customer satisfaction and engagement
- Collaborate and partner with regional leadership to resolve gaps in execution and identify opportunities for improvements to the team and program/service
- Communicate with funding partners, providing them with clinical recommendations, proposed care planning, and rehabilitation and intervention programs to ensure their needs and objectives are met
- Determine appropriate programming/models of care to meet stakeholder needs and expectations
- Work in conjunction with Operations to develop innovative service delivery options
- Develop new programming, workflows, and associated practice guidelines/protocols
- Ensure accessibility to services, and that documentation, reporting, communication, and case management meets/exceeds employer and stakeholder standards
- Deliver timely, professional, and responsive services to internal and external stakeholders
- Ensure early client triage into the correct program by reviewing the medical precis prior to assessment and have funder/case manager conversations when clients have higher needs for approval of an alternative program within the same clinic or geography.
- Liaise with funder/case manager in support of access and collaborates with the WCB BD lead as appropriate.
- Throughout the care journey, conduct quality assurance reviews, ensuring the client is in the correct program. If client is higher need than originally anticipated at assessment to progress, the Account Lead will liaise with the case manager to be moved to an alternative program.

**Here’s what you’ll need to be successful**:

- Bachelor’s or master’s degree in a Business or Health Sciences discipline, including Kinesiology, Physiotherapy, Occupational Therapy, or Psychology
- A minimum of five (5) years of experience in health, rehabilitation, or related service delivery organization
- Experience in product or service management and sales
- Demonstrated ability and flexibility to work with multiple stakeholders and cross-functional teams
- Strong understanding of clinic operations, complex programs, and contract management

**What CBI Health offers you**
- Continuous learning and skills development, including management opportunities
- Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits, paid 100% by the employer
- Flexible hours, which allow work-life balance and focus on quality of life

**About Us**

For millions of Canadians, CBI Health is where better begins. We are Canada’s leading community healthcare provider, reliably delivering innovative rehabilitation and home care programs that help our clients achieve their health goals. With 250+ locations and supporting more than 800 communities, people are at the heart of what we do. Every day, all across the country, our 13,000 staff work together to make a meaningful difference in our clients’ lives and help shape healthcare for the better. Learn more at cbihealth.ca.

CBI Health is proud to be recognized by Deloitte as one of **Canada’s Best Managed Companies** for the 15th year in a row. A huge thank you to all our team members, whose dedication, passion, and innovation have enabled us to achieve this recognition year after year.