Product Support Manager

2 days ago

Greater Sudbury, Canada TCAT Div of Toromont Industries Ltd Full time

**As a Product Support Manager, YOU will experience**:

- Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
- Working for the best in class equipment dealer and with the premium Caterpillar brand
- Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
- Competitive total rewards including: wages, benefits, and premiums (as eligible)

**In a typical day, YOU will**:

- Model the way for safe, environmentally sound and healthy work behaviours in support of Toromont’s Health and Safety Policies, Programs and initiatives
- Manage all branch parts and service objectives and ensure they are met
- Provide administrative and policy guidance to direct reports on Toromont and Caterpillar policies
- Lead a high level of customer focus and maintain trusted relationships
- Review and monitor operational expenses and financial reports
- Develop and define P&S budgets and reforecasts, manage departmental performance to meet objectives/commitments
- Develop, implement and manage improvements in all aspects of product support
- Lead, inspire and coach employees to achieve personal and corporate objectives
- Actively pursue business in the territory to support equipment, parts and service
- Collaborate and work closely with Minin Sales Teams
- Collaborate with, develop and coach Planning Team
- Work with a sense of urgency and foster a team environment to encourage growth
- Liaise with the Mining Equipment group on both sales and service issues

**Must-haves for this role**:

- Minimum post-secondary education
- 5 years experience in a supervisory/managerial position
- Proven track record of building and developing a team
- Strong technical aptitude, and knowledge of the industry; customer centric focus

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