Cdn Operations Associate Ii

5 days ago

Toronto, Canada Comerica Bank Full time

**CDN Operations Associate II**

The position will be responsible for processing SWIFT payments for Loans, Treasury and DDA Payments, as well as performing administrative duties related to Current Account, Fund F/X Admin, handling Customer Service along with the Accounting Department. This position is critical to meeting the day-to-day operation of the Canada Office due to continued growth, regulatory requirements and the complexity of our client's needs.

**Position Competencies**

Successful incumbents have strong customer service skills, are very detail oriented and organized, manage and measure work, have good time management skills, and know how to set priorities.

**Position Responsibilities**:
**Wire/ACH/ Bill Payments**
- Process/input wire payments, ACH and bill payments on multiple platforms
- Create templates for wires and ACH payments
- Initiate sending out wire tracers, value dates claim for wires sent
- Track wire payments/seeks approval for wires sent to High-Risk Countries
- Prepare ACH and Bill payments on behalf of Comerica Canada Branch for authorization using the RBC Express platform.

**Customer Service**
- Initiate investigations on account problems related to claims on fraud checks and debit/credit errors appearing on statements.
- Responsible for the opening current accounts, sending out the requirements and necessary documentation.
- Assist RM's and clients in completing documentation required to open an account in Canada, ensuring AML standards have been met.
- Forward documentation to RBC and liaison with RBC and RM/client for any compliance related issues.
- Assist TMOs with completing of documentation for Canadian TM Products and forward to RBC for set-up.
- Assist client with any set-up issues.

**Current Account Administrative**
- Perform account maintenance (change in signers/addresses)
- Process checks and deposit orders, stop payments check collections, drafts and cash order requests.
- Maintain various daily reports and overdrafts.
- Perform journal entries for current accounts balances, set-up fees and other charges.
- Perform closing of DDA Accounts.
- Maintain current account data base.
- Maintain current account filing and documentation

**Monthly Activities**
- Process Legal and Audit Invoices including calculation of HST
- Refer any Orphan accounts not on ECIS to the RM for update on the system.
- Assume additional responsibilities and lead special projects as assigned.
- Back-up for all positions within the department on various duties to assist during PTO on average 3 weeks per month.

**Position Qualifications**:

- High School diploma or the equivalent (GED)
- 3 years of experience in a financial services position
- 2 years of experience utilizing Microsoft Office Products including Word, PowerPoint and Excel

Toronto-Bay St

8:00am - 5:00pm Monday - Friday

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