Delivery Manager

DELIVERY MANAGER

JANA has a progressive culture of personal and professional growth. With a vested interest in each employee’s professional growth and continuous improvement as an individual, JANA supports professional development, continuous education, industry participation and technical accreditations. Other Perks that come with joining the JANA Family include:

- High-energy Collaborative Environment: JANA combines the energy of a start-up software organization with the discipline of a precision engineering firm.
- Regular Social Events: Join the entire JANA Team for fun online Social Events like our Weekly Kahoot and Beer Clubeven an Easter Egg Hunt We also like to get together for in-person events such as our Annual Birthday Bonspiel, Ice Cream Parties, Holiday events, and our annual Company Picnic
- Best-in-Class Benefits: JANA offers all employees a comprehensive benefits package including Medical, Dental, Vision, Life Insurance, AD&D, Disability coverage, as well as our great Wellness Benefit JANA also provides employees with the opportunity to get support with mental wellness, through our great Employee Assistance Program.
- Giving Back: JANA is dedicated to giving back to our community. We hold an annual food drive for the Aurora Foodbank and have become one of their top contributors
- JANA promotes a healthy work-life balance: Through our comprehensive vacation program, floater days, and a hybrid work environment, JANA employees are able to take time to rest and rejuvenate

Without a strong team of dedicated, driven, talented, and professional people, JANA will not be able to reach our north star of Unmatchable Client Experience. JANA’s Delivery Manager plays a pivotal role in managing, empowering, and supporting the delivery teams that are responsible to implement JANA’s technical solutions. A single-threaded leader, JANA’s Delivery Manager is responsible for supporting the team and managing the day-to-day activities of the team by executing policies and processes. JANA’s Delivery Manager ensures the consistent growth of the team members, monitors activities, reports on task execution, and collaborates with Project Managers on resource allocations. The Delivery Manager reinforces JANA’s culture and leads for efficiency and creativity.

On the path of Unmatchable Client Experience, JANA’s Delivery Manager is excited by leading people and technology, and matching the teams’ capabilities with the needed activities. The Delivery Manager collaborates with the Program Managers, the Principal Engineers, and the Director of Training & Development to ensure tasks are executed with high quality.

Reporting to the VP of Delivery, the Delivery Manager owns the technical performance, installation of technological solutions and JANA’s products, and the development of their people.

**Responsibilities**:

- Ensures appropriate staffing levels for all projects and recommends staffing and budget changes in relation to the business growth plan
- With a specific focus on delivery, hires, monitors, and develops all resources in advance of planned business growth
- Oversees individual performance goals and ensures appropriate assessments of delivery versus the stated goals, general performance, alignment with the JANA Values and Way, and development
- Conducts monthly 1-1s and quarterly and year-end reviews for direct reports, including fostering an environment of constructive feedback
- Manages and grows a strong team by fostering day-to-day working relationships with cross-functional teams to ensure alignment and successful client outcomes
- Creates and maintains a culture of exceptional client care, team synergy, learning, and growth
- Leads by example and inspires the JANA team in a positive, high-performance way, demonstrating a passion for our Culture, our People, and our Mission
- Oversees the development and deployment of programs or systems, coordinating all of the parties involved to ensure high-quality risk results output and troubleshooting efforts
- Establishes objectives, and key results with the team members, and actively manages any areas of non-performance
- Proactively identifies and resolves resource conflicts with the Project and Program managers
- Communicates and provides progress and status weekly reports
- Provides technical problem-solving and guidance to the direct reports
- Maintains effective communication channels for the delivery department to support and enhance a cooperative and mutually supportive interaction

Required Skills & Experience
- Undergraduate degree in a STEM field, preferably in Engineering
- 1-2 years of hands on people management experience
- A risk integrity management background is an asset.
- Thorough understanding of project management techniques and methods
- Ability to influence cross-functional teams without formal authority
- Able to travel in the US and Canada up to 20% of the time