Project Coordinator

**InCharge Energy** is on the frontlines of large-scale emissions reduction, accelerating the electrification of the transportation industry - one commercial fleet at a time. With full service, turnkey solutions for commercial EV infrastructure projects, InCharge Energy equips fleet managers with the top brands in charging hardware and software; customized hardware and software products; short-, mid
- and long-range plans for seamless fleet and facilities transition to EVs; financing; and maintenance and corrective repairs over the life of the charging assets. InCharge develops innovative hardware, software and services designed and engineered specifically for fleets, such as service-dispatch-integrated software, fleet-management-integrated software, electricity load management, durable cable management products and high-reliability maintenance, repair and warranty services. Whether a fleet has 200 sedans or 20,000 Class 8 trucks, the team at InCharge serves a diverse clientele throughout North America, including major commercial fleets, truck and bus manufacturers, rideshare operators, EV manufacturers, school districts, municipalities and facilities owners, among many others.

The
** Project Coordinator** will provide administrative and coordination support to the Program or Project Manager. The main role of this position is to schedule, and coordinate site consultations, installations, and project related invoicing. As a Project Coordinator you will often be the main point of contact, so having good people and customer service skills are a must. You will also need to effectively multi-task and build strong relationships with our partners and service providers to ensure clients receive the best care possible.

**Responsibilities**:

- Work closely with Account, Program, and Project Managers through entire project life, from initial site consultation to closure
- Be the main point of contact between our partners, manufacturers, and customers
- Manage and prioritize multiple projects simultaneously, may be national or regional based depending on current programs
- Ensure Salesforce and portal sites remain updated and current
- Issue purchase orders to vendors and approve invoices for accounting
- Invoice completed work weekly
- Perform basic troubleshooting on InControl when issues are reported on stations
- Work with service team and manufacture for post installation repairs
- Maintain external ticketing systems when working with manufacture warranty issues
- Maintain good relationships with partners and clients to keep customer base
- Assist in maintaining and expanding internal directories of partners and resources
- Mentor and assist with onboarding new staff in the service team
- Attend meetings and training as required to maintain proficiency
- Promote company products and services
- Report and escalate problems to management as needed
- Perform other related duties as assigned

**Qualifications**:

- Strong customer service ethic
- Enterprising, proactive attitude
- Working knowledge of Salesforce
- Adaptable to the changing dynamics of start-up business strategy
- Proven working experience in services management
- Excellent client-facing and internal communication skills
- Excellent written and verbal communication skills
- Solid organizational skills including attention to detail and multi-tasking skills
- Detailed follow through, every time, every client
- Strong working knowledge of Microsoft Office specifically Excel
- Experience with software solutions to manage service deployment and efficiency, such as Salesforce, Zendesk, and dispatching software’s
- Experience in the EV Charging industry is a plus
- Degree in the appropriate field of study or equivalent work experience