Clerical Support Associate

Position Profile:
**Humber River Hospital. Lighting New Ways In Healthcare.**

Since opening our doors in 2015 as North America’s first fully digital hospital and we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team. At Humber River Hospital, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Hospital is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.

At Humber River Hospital, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care

Right now we are looking for a
**Clerical Support Associate **to work with our
**Haemodialysis Department, Nephrology Program.**

**Reporting Relationship**:Manager, Haemodialysis, Nephrology Program

**Hiring Salary Range**:$25.736 - $26.638

**Location**:Humber River Hospital - Church Site

**Hours of work**:Days/evenings/weekends/stat holidays

**Union**:Teamsters PT Clerical

**Position Responsibilities**:

- First line of contact with patients and their families.
- Provides administrative, clerical and customer service support including reception/customer service, answering telephones, and organizing tests, procedures and lab work
- Regular communication with Dietary department, input to and monitor Thoughtwire
- Booking appointments in community wide scheduling, making changes to patient schedule, Collecting statistics and data as required including ORRS data collection and submission.
- Responsible for unit staffing tasks as per guidelines in consultation with the Manager or designate.
- Other clerical support as requested by the Resource nurse/Manager.

**Qualifications**:

- High school graduate or equivalent.
- Completion of a Community College Office Administration Diploma (preferably Medical) or equivalent required.
- Minimum of one-year full time recent clerical experience required, preferably in an out-patient health care setting.
- Knowledge of medical terminology required. MEDITECH computer experience an asset.
- Demonstrated excellent computer skills required, including Microsoft Word, Excel, Power Point and Outlook
- Good organizational and problem solving skills required, including an ability to prioritize a varied and busy workload. Demonstrated ability to cope with tight deadlines, frequent interruptions and emergency situations
- Experience in community wide scheduling strongly preferred
- Good keyboarding skills with a minimum typing speed of 40 wpm.
- Excellent interpersonal and communication skills (verbal and written). Very good spelling, proof reading skills and minute writing as well as math skills.
- Recent hospital clerical experience especially in nephrology strongly preferred
- Recent registration experience in Nephrology strongly preferred
- Demonstrated strong customer service skills.
- Excellent attendance and discipline free record required.

**Why Humber? Why Now?**

Humber River Hospital is on an exciting transformation journey of redefining patient care, as we leverage the most advanced technologies to enhance all aspects of delivering high-quality, safe care. We continue to build a people-centered workplace with excellent staff and physician engagement by hiring passionate, diverse and inclusive healthcare professionals. People who care and encompass our values of
_Compassion_,
_Professionalism_ and
_Respect_. People who are committed to making a positive difference.

We are a
**Huron Consulting** hospital, focused on building our evidence-based leadership practice and hardwiring a culture that WOWs.

Humber River Hospital is a member of the
** Toronto Academic Health Science Network **(TAHSN), which is a dynamic network of academic health organizations providing leading edge research, teaching and clinical care.

We have collaborated with TAHSN member institutions in addressing the challenges of the COVID-19 pandemic. Our membership in TAHSN supports our strategic pillar of advancing Humber River Hospital as a community academic hospital.

Humber River Hospital was the recipient of the
**2021**
**Excellence in Patient Safety Award **by the Canadian College of Health Leaders. This award recognizes teams that are committed to improving patient safety within a healthcare environment, through leadership, innovati