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Service Desk Tier I

2 weeks ago

Edmonton, Canada Framewerx Inc Full time

The Service Desk I position serves as the primary contact point for clients seeking technical support. This role is essential for managing client interactions, delivering first-level support, and ensuring timely resolution of issues. Responsibilities include addressing a wide range of IT-related problems, from basic troubleshooting to escalating complex issues to higher-level support

Pay: $50,000.00-$60,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

**Experience**:

- IT support: 2 years (preferred)

Licence/Certification:

- Drivers license (required)

Work Location: Hybrid remote in Edmonton, AB T5S 1E5