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Customer Service Manager

2 weeks ago

Red Deer, Canada Pumps & Pressure Inc. Full time

**About us**

Pumps & Pressure Inc. is a small business in ENERGY_UTILITIES. We are professional and agile.

Our work environment includes:

- Modern office setting
- Food provided

Looking to work for a great company and manage a great team? Looking to take the next step in your career? Pumps & Pressure is a Albertta based company with a diverse product offering in a range of industrial markets. We are focused on exceptional customer service and a hands on approach to meeting our custumers expections.

'''Duties'''
- Oversee and manage the Hydraulic Division Service Department to ensure excellent service delivery.
- Implement customer service policies and procedures.
- Handle escalated customer inquiries and complaints, providing timely and effective resolutions.
- Monitor customer interactions to ensure quality and adherence to company standards.
- Analyze customer feedback and data to identify areas for improvement and implement necessary changes.
- Collaborate with other departments to streamline processes and enhance the overall customer experience.
- Train and mentor Service Technicians on best practices and company policies.
- Conduct performance evaluations and provide feedback to service team memebers.
- Stay up-to-date with industry trends and best practices in the hydraulic service industry.

'''Requirements'''
- Proven experience in a customer service management role - Hydraulic industry experience required.
- Excellent communication skills in English, both written and verbal.
- Strong leadership abilities with the ability to motivate and inspire a team.
- Proficient in project management principles and techniques.
- Ability to effectively communicate, negotiate, and resolve conflicts with customers.
- Strong analytical skills to assess customer data and identify trends or patterns.
- Demonstrated ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously.

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned.

**Job Types**: Full-time, Permanent

**Salary**: $5,400.00-$7,000.00 per month

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

Ability to Commute:

- Red Deer, AB T4P 3Y6 (required)

Ability to Relocate:

- Red Deer, AB T4P 3Y6: Relocate before starting work (required)

Work Location: In person