Customer Service Manager

6 days ago

Red Deer, Canada Pumps & Pressure Inc. Full time

**About us**

Pumps & Pressure Inc. is a small business in ENERGY_UTILITIES. We are professional and agile.

Our work environment includes:

- Modern office setting
- Food provided

Looking to work for a great company and manage a great team? Looking to take the next step in your career? Pumps & Pressure is a Albertta based company with a diverse product offering in a range of industrial markets. We are focused on exceptional customer service and a hands on approach to meeting our custumers expections.

'''Duties'''
- Oversee and manage the Hydraulic Division Service Department to ensure excellent service delivery.
- Implement customer service policies and procedures.
- Handle escalated customer inquiries and complaints, providing timely and effective resolutions.
- Monitor customer interactions to ensure quality and adherence to company standards.
- Analyze customer feedback and data to identify areas for improvement and implement necessary changes.
- Collaborate with other departments to streamline processes and enhance the overall customer experience.
- Train and mentor Service Technicians on best practices and company policies.
- Conduct performance evaluations and provide feedback to service team memebers.
- Stay up-to-date with industry trends and best practices in the hydraulic service industry.

'''Requirements'''
- Proven experience in a customer service management role - Hydraulic industry experience required.
- Excellent communication skills in English, both written and verbal.
- Strong leadership abilities with the ability to motivate and inspire a team.
- Proficient in project management principles and techniques.
- Ability to effectively communicate, negotiate, and resolve conflicts with customers.
- Strong analytical skills to assess customer data and identify trends or patterns.
- Demonstrated ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously.

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned.

**Job Types**: Full-time, Permanent

**Salary**: $5,400.00-$7,000.00 per month

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

Ability to Commute:

- Red Deer, AB T4P 3Y6 (required)

Ability to Relocate:

- Red Deer, AB T4P 3Y6: Relocate before starting work (required)

Work Location: In person

  • Customer Service Manager

    2 weeks ago

    Red Deer, Canada Stella-Jones Inc. Full time

    Stella-Jones is North America's leading producer of industrial pressure-treated wood products. Responding to the vital infrastructure needs of our economy, we manufacture and distribute railway ties, utility poles, residential lumber and industrial wood products across the continent. The Company’s common shares are listed on the Toronto Stock Exchange...

  • Customer Service Manager

    2 weeks ago

    Red Deer, Canada JS Cyber Solutions Full time

    What we commit to you: Hybrid office with remote flexibility Weekly Pay and Uncapped Commission $60k plus first year average income Residual Income Exceptional commission rates Trips, Training Incentives/Events and other benefits Paid Training Responsibilities include: Confere over zoom, skype and phone calls with customers/clients Handle inbound...

  • automotive service manager

    7 days ago

    Red Deer, Alberta, Canada Batanes Automotive Service and Repair Ltd Full time

    OverviewLanguagesEnglishEducationSecondary (high) school graduation certificateExperience2 years to less than 3 yearsOn siteWork must be completed at the physical location. There is no option to work remotely.ResponsibilitiesTasksDirect and control daily operationsPlan and organize daily operationsDetermine merchandise and services to be soldImplement price...

  • Customer Service

    2 weeks ago

    Red Deer, Canada Bower Ponds Recreation & Percy's Concession Full time

    Do interactions with other people bring you joy? We have an opportunity to connect with guests and members of our community at Bower Ponds and the Servus Arena! We operate paddle boat and canoe rentals and a concession at Bower Ponds, as well as a concession in the Servus Arena! We are looking for Part Time team members, 1-4 shifts per week. Working at...

  • Customer Service Representative

    2 weeks ago

    Red Deer, Canada National Seating & Mobility Full time

    **Scope** As a Customer Service Representative, the employee shall interact with clients to provide the necessary support regarding the medical equipment at NSM and help resolve any issues or complaints to reach their needs and achieve their satisfaction. **Position Reports To**:Branch Manager or Customer Service Manager (depending on the size of the...

  • Driver, Delivery Service Representative

    4 days ago

    Red Deer, Canada Gordon Food Service Full time

    Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you... Position Summary:_ Presents a positive image to Gordon Food Service (GFS) customers...

  • Customer Service Representative

    7 days ago

    Red Deer, Canada BMO Financial Group Full time

    6130 67th Street, Suite 300 Red Deer Alberta,T4P 3M1 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired...

  • Customer Service

    2 weeks ago

    Red Deer, Canada Central Alberta Tile One Full time

    Customer Service & Design Job Summary: **Duties**: - Collaborate with clients to understand their design preferences and requirements - Create design concepts and present them to clients for approval - Assist clients in selecting materials, finishes, and accessories - Develop detailed project plans and timelines - Put together take-offs, estimates, and...

  • Customer Service Representative

    2 weeks ago

    Red Deer, Canada BMO Financial Group Full time

    2325 50 Avenue, #148 Red Deer Alberta,T4R 1L2 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Dispatcher/Customer Service

    7 days ago

    Red Deer, Alberta, Canada Empringham Disposal Corp. Full time

    Empringham Disposal is growing, and we're looking for an experienced Dispatcher to join our team. This role is ideal for someone who thrives in a fast‑paced environment, understands the waste and recycling industry, and enjoys coordinating people, routes, and equipment to keep operations running smoothly.Company DescriptionEmpringham Disposal is a...