Field Service Representative

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

**Your Role**:
We are currently looking for a fully bilingual (English/French) Field Service Representative to join our team in Laval on a permanent full-time basis. If you are someone who enjoys being part of a collaborative service team focused on providing an excellent level of support to internal and external customers, we invite you to apply.

In this role, you will be a part of the Eastern Canada service team and perform field service of medical devices to customer sites and patients' homes. Some of the many tasks include after-sales service activities, equipment cleaning/decontamination, inspection, upgrading, testing and record keeping. You are able to work in a fast-paced team environment, meet service commitments, installation deadlines and produce quality results. Due to equipment availability requirements, you must be available “on call” during evening or weekends on a rotating schedule.

**What you'll do**:

- Adhere to technical procedure, this includes servicing, maintaining, cleaning and decontamination, upgrading, and testing and validation of each serviced device.
- Interacting with customer and patients in a positive, professional, helpful manner that results in a positive experience for the customer
- Maintain accurate, useful and complete maintenance records in Baxter's maintenance systems.
- Producing quality results
- Meeting service targets
- Maintains accurate, useful and complete service records in Baxter’s service systems
- Maintains and ensure certification of all work and test equipment as per company operating policies and procedures.
- Comply with all applicable Baxter policies and procedures.
- Visiting customer sites and patients' homes both in the province of Quebec and in Eastern Ontario. Some service trips may be required in the Maritimes on rare occasions.

**What you'll have**:

- Technician Diploma (DEC) or Technologist, Engineering or BSc.
- Electronics, Mechanics or Mechatronics experience
- This role requires extensive traveling, with a minimum of 50-70% of days spent on the road within Quebec.
- Minimum 2 years in a Service environment
- Technical experience within a Services business
- Customer-facing service experience
- Experienced in repairing electro-mechanical equipment down to electronic and mechanical component level
- Strong bilingual communication skills, both written and verbal
- Great attention to details
- Analytical and problem-solving skills
- Must pass the training course with a minimum 80% passing grade.
- Vantive is committed to supporting the need for flexibility in the workplace. We do so through our flexible workplace policy which includes a minimum of 3 days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission._**Votre Rôle**:**

Nous sommes actuellement à la recherche d'un représentant du service sur le terrain entièrement bilingue (anglais/français) pour se joindre à notre équipe à Laval sur une base permanente à temps plein. Si vous êtes quelqu'un qui aime faire partie d'une équipe de service collaborative visant à fournir un excellent niveau de soutien aux clients internes et externes, nous vous invitons à postuler.

Dans ce rôle, vous serez membre de l'équipe de service de l'Est du Canada et fournirez un service sur le terrain pour les appareils médicaux auprès de sites clients et de foyers de patients. Certaines des nombreuses tâches comprennent les activités de service après-vente, le nettoyage/la décontamination de l'équipement, l'inspection, la mise à niveau, les tests et la tenue de dossiers. Vous êtes capable de travailler dans un environnement d'équipe au rythme rapide, de respecter les engagements de service, les délais d'installation et de produire des résultats de qualité. En raison des exigences de disponibilité de l'équipement, vous devez être disponible « sur appel » le soir ou la fin de semaine selon un horaire rotatif.

**Ce que vous ferez**:**
- Adhérer à la procédure technique, cela