Recreation & Leisure Supervisor (Summer 2025)

Spend your days surrounded by the beauty of Lake Simcoe. With opportunities across the Resort in both guest facing and behind the scenes roles, we have something for everyone.
Some of our guest facing opportunities include working on the Food and Beverage or Recreation and Leisure teams. Our Guest Services and Shuttle teams, or the FH Fine Food and Starbucks teams are also great opportunities to be in guest facing roles. During the summer months you could join the Marina or the Nest Golf Club.
If you are looking for a job that ensures the fundamental operations of our Resort run smoothly and typically work away from guests, our Culinary, Security, Maintenance, Landscaping, and Housekeeping teams would be a great fit for you.
Working at Friday Harbour is unlike anywhere else. Be a part of the action, contributing to this one-of-a-kind Resort.
Colleague Perks
- Complimentary golf (friends and family rates for your Guests)
- Complimentary use of recreational equipment (canoeing, kayaking, Fat Bikes, snowshoes, skates, etc.)
- Discounts at Friday Harbour retailers and restaurants
- Group medical and dental benefit coverage*
- Company matched pension plan and optional savings plans*
- Employee Assistance Program and free Headspace membership
- Exclusive Friday Harbour corporate partner discounts
- Training and development opportunities
- Colleague events and appreciation activities

Role Summary
This role has an overall responsibility for the seasonal supervision of daily operations within the Recreation and Leisure Department. Reporting to the Recreation and Leisure Manager, this position provides leadership and direction to our associates.

**Responsibilities**:

- Oversee daily operations of all recreation programming including aquatic, waterfront, pool, fitness center and recreation activities
- Provide direction and lead the start and end of shift briefings
- Assist in leading a team of full time, part time and seasonal associates
- Supervise Recreation Attendants across multiple areas, ensuring proper rotations and breaks are being taken
- Ensure that service standards are met by associates in all areas
- Ensure that department goals are communicated, understood, and met by associates
- Coach and counsel associates on work related concerns to ensure satisfaction and productivity
- Assist the Recreation and Leisure Manager in preparing and presenting performance management documentation to associates
- Encourage, recruit, register and schedule guests to participate in recreation activities, promoting a fun and relaxing environment for guests
- Greet and welcome guests and ensure their experience is positive
- Serve as an individual contributor and department role model by performing technical or functional job duties such as facilitating an activity, registering guests or cleaning pool area
- Oversee Resort animation facilitation and preparations
- Work with the leadership team to ensure that associates are trained and clearly understand their role, responsibilities and performance expectations
- Address guest concerns, requests or issues
- Provide information to guests about recreation facilities and activities, lessons and equipment
- Provide ongoing feedback to associates to help them develop their skills
- Collaborate with Recreation and Leisure Manager to develop and carry-out ideas and procedures to continuously improve department performance
- Assists in dealing with incidents, emergencies and customer complaints with efficiency and professionalism
- Communicates daily with the Recreation Leadership team, providing constructive feedback, ideas for improvements, daily operations updates, etc.
- Ensure that department goals are communicated, understood and met by associates
- Coordinate tasks and work with other departments to ensure the department runs efficiently
- Assists in dealing with incidents, emergencies and customer complaints with efficiency and professionalism
- Issue and distribute uniforms and ensure associates are following grooming standards
- Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program
- Adhere to all environmental policies and programs as required
- Other duties as assigned

**Requirements**:

- Degree or diploma in Recreation, Physical Education or a closely related field an asset
- 2-4 years of supervisory experience in a recreation environment
- Demonstrated leadership experience
- Current Standard First Aid & CPR ‘C’ certification
- SmartServe certification
- Current NLS ‘Pool’ certification, preferred
- Must possess excellent customer service skills
- Strong verbal and written communication skills
- Detail-oriented and works with a high degree of accuracy
- Ability to multi-task in a fast-paced environment
- Must be extremely responsible with integrity and ability to maintain confidentiality and discretion
- ORCA, Paddle Canada, or similar certification an asse