Communications Coordinator

**Reports to**: Program & Events Manager
**Location**: Hybrid (Waterloo Region)
**Contract Type**: Full-time (37.5 hours per week), one-year contract with potential for renewal
**Anticipated Start Date**: October 27, 2025

**About Muslim Social Services Waterloo Region (MSSWR)**

Muslim Social Services Waterloo Region is a values-driven organization dedicated to fostering a healthy, inclusive, and equitable community. We offer culturally responsive programs and services that promote mental health, social connection, newcomer integration, and community well-being. Our team is committed to building a future where everyone feels supported and empowered to thrive.

**Position Summary**

MSSWR is seeking a highly organized and creative Communications Coordinator to support the delivery, promotion, and evaluation of our programs under the supervision of the Program & Events Manager. This dynamic role blends program coordination and participant engagement with social media, communications, and outreach activities.

**Key Responsibilities**

**Communications & Social Media**
- Manage all MSSWR social media platforms (e.g. Facebook, IG, WhatsApp, LinkedIn, YouTube, TikTok), including monitoring direct messages, comments, and tags across platforms and responding in a timely and professional manner.
- Develop and implement a social media strategy and content calendar with scheduled posts.
- Create compelling, community-centered content for all channels.
- Design digital outreach materials (flyers, brochures, banners, social media assets).
- Capture and edit high-quality photos and videos from programs/events for promotional use.
- Collect and curate stories and testimonials of impact from program participants.
- Assist in developing and running seasonal campaigns and initiatives.
- Draft captions, calls to action, and hashtags aligning with MSSWR’s voice and messaging.
- Design and distribute annual and impact reports, as well as quarterly newsletters and updates (through Mailchimp or similar tools).
- Support web communication efforts by monitoring the MSSWR website, posting content updates/announcements and troubleshooting web-related issues.
- Contribute to keeping the website content relevant and consistent with programs (e.g. program pages and surveys).
- Share relevant partner content (e.g., Camino, local community groups) to support visibility.
- Maintain visual and brand consistency across all communications.
- Track performance of posts and campaigns using platform insights and analytics.

**Program Support & Coordination**
- Support the planning, coordination, and delivery of MSSWR programs and events under the guidance of the Programs & Events Manager.
- Coordinate with program leads to collect updates, success stories, and photos from events.
- Occasionally assist with program and event logistics, including registration, participant communication and on-site logístical and participant support.
- Occasionally collect and organize program evaluation data to inform continuous improvement.
- Maintain and organize digital and physical program records for reporting and evaluation.
- Provide administrative support related to program scheduling, supplies, and documentation.
- Periodically attend and document program sessions and events with photos and videos, respecting participant confidentiality and photo consent guidelines.

**Other Duties as Needed**
- Occasionally represent MSSWR at community events and outreach opportunities.
- Perform additional tasks to support MSSWR’s mission and operations as assigned by the Program & Events Manager or Executive Director.

**Qualifications**
- 2+ years of experience in social media and/or communications, program coordination or related nonprofit/community roles.
- Excellent written and verbal communication skills, including social media and public-facing content creation.
- Basic graphic design and digital media skills (e.g., Canva, Adobe Spark) to create digital outreach materials.
- Strong organizational skills and attention to detail, with the ability to manage multiple projects and deadlines.
- Comfort and enthusiasm for working directly with program participants and diverse community members.
- Familiarity with program evaluation tools or methods is an asset.
- Multilingual abilities (especially Arabic, Urdu, Somali, or other languages spoken in the Waterloo Region) are an asset.
- A values-aligned, collaborative approach to working in a mission-driven nonprofit environment.
- Commitment to inclusion, anti-oppression principles, and community-building.
- Understanding of Muslim faith preferred and faith-based programming preferred.

**Note: While this job description is comprehensive, it is not all-inclusive. The employee may perform other related duties as assigned by their supervisor.**

**Job Requirements**
- Must hold a valid G-class driver’s license and have regular access to a personal vehicle for work-related travel.
- Must have, or be willing to obtain, a Vu