Csr (Customer Service Representative)

4 days ago

Kingston, Canada All-Risks Insurance Brokers Limited Kingston Full time

Responsibilities:

- Provide exceptional customer service by addressing customer inquiries and resolving issues in a timely and professional manner.
- Communicate effectively with customers to understand their needs and provide appropriate solutions.
- Analyze customer feedback and identify areas for improvement in order to enhance the overall customer experience.
- Process policy changes on BMS and on company portals
- support clients during the claims process

**Experience**:

- Must be RIBO licenced and have at least 2 years brokerage experience
- Strong communication skills, both verbal and written, with the ability to effectively interact with customers.
- Proficient in data entry and able to accurately input customer information into the system.
- Ability to analyze customer inquiries and provide appropriate solutions or escalate as necessary.
- Knowledge of SIG an asset
- Ability to work in a fast paced environment

At our company, we value our employees and offer a competitive benefits package including:

- Competitive salary
- Health Spending account
- Paid time off
- Option to work remotely after training period has been completed and can work independently
- Professional development opportunities

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

**Education**:

- Secondary School (preferred)

**Experience**:

- Insurance Brokerage: 2 years (required)

Licence/Certification:

- RIBO License (required)

Work Location: In person

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