Customer Service Representative

4 days ago

Hamilton, Canada IAA, Inc. Full time

IAA, Inc., a leading provider of loss recovery services to the insurance industry in Canada, has an opening for a Customer Service Representative I at our facility in Hamilton, ON.

IAA is Canada's leading live and live-online salvage vehicle auction company with auction facilities across British Columbia, Alberta, Ontario, Quebec and Atlantic Canada. IAA's national service offering allows sellers to standardize processes across the country, and provides buyers with Canada's most extensive selection of salvage vehicles. IAA has nearly 4,500 talented employees and more than 200 facilities throughout the U.S., Canada and the United Kingdom.

The Customer Service Representative I addresses all customer inquiries under the direction of the Office Supervisor, including all clerical duties needed in the office.

**Job Duties/ Responsibilities**:

- Process orders and assignments
- Enter data into the computer system
- Reference pricing and delivery information
- Perform word processing assignments, filing, and related clerical duties
- Respond to customer questions, complaints, and requests
- Set up new records and maintain existing records
- Perform word processing assignments, filing, and related clerical duties
- Process all necessary paperwork in preparation for auction day, securing necessary approvals
- Performs other duties as assigned

**Education**:

- High School diploma or equivalent experience preferred
- 0-2 years’ previous work experience

**Job Requirements**:

- Able to communicate effectively with customers
- Ability to function well as part of a team
- Basic computer skills
- Time management skills
- Positive attitude
- Ability to work independently
- Clear communication skills
- Professional and clean appearance
- 18 years of age or older

**What do we have to offer?**
- Competitive Wages
- Health and Dental Benefits
- RRSP Company Matching
- An Opportunity for Career Growth
- A Team Oriented and Engaging Environment

In return for your excellent skills and abilities, we offer a benefits package including: health insurance, RRSP Employer Matching Contributions, STD/LTD, Life Insurance/AD&D, Employee Stock Purchasing Options.

IAA is an equal opportunity employer. IAA is a drug-free workplace.

**Please note that any employment offers are contingent upon successful completion and passing of a background check.**

**Job Types**: Full-time, Permanent

Pay: $19.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Vision care

Schedule:

- 8 hour shift
- Day shift

**Experience**:

- Customer service: 1 year (preferred)

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